Home / Solar Power Systems / Battery Backup Solar Power Systems / SimpliPhi AccESS 14kWh Energy Storage System Outback - DC Coupled / Reviews / No viable customer support

SimpliPhi AccESS 14kWh Energy Storage System Outback - DC Coupled

Written December 31, 2018

No viable customer support

The outback components of this system have many software bugs and data reporting issues. After some time trying to inform outback about issues with their parts of this integrated system, they simply refuse to provide any support because they DO NOT SUPPORT simpliphi's batteries.

Outback support explicitly said there WILL NOT BE ANY firmware updates to address issues specific to the Simpliphi battery chemistry.

I made no progress with their customer support despite the fact that my issue has nothing to do with the batteries.

Save your money. Just say no to outback

This review has votes.

Response from altE
Date Added: February 21, 2019
We are sorry for any frustration you had regarding this product. Please visit our product page again - https://www.altestore.com/store/deep-cycle-batteries/lithium-batteries/simpliphi-access-14kwh-energy-storage-system-outback-dc-coupled-p41141/ - and click on the DOCUMENTS tab. There you will find an Application Note from Outback and an Integration Guide from SimpliPhi, explaining in detail the compatibility of the two technologies. This should help satisfy any questions you had. Thank you.
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