877-878-4060
Store

Contact Us


Four Easy Ways to Communicate with altE

Online/Email
Telephone/Fax
Snail Mail
Facebook
Twitter

Toll Free: 877-878-4060
Outside US: +1(978) 562-5858
Fax: +1(978) 562-5854

Phone Sales Hours:
9 AM - 8:30 PM ET, Monday-Friday

altE
330 Codman Hill Road
Boxborough, MA 01719
USA


Easy Communication | Our Headquarters | Our Warehouses
Contacting Us By Phone | Contacting Us by Email


Adapting to Coronavirus

Effective Tuesday, March 17 we have temporarily suspended our walk-in service, to do our part in adhering to the CDC’s recommended social distancing, and to protect our employees, their families, and our loyal customers.

We appreciate your business and loyalty and look forward to continuing to serve your needs in shipping to you via our on-line ordering at www.altestore.com or our telephone sales at 877-878-4060

Thank you for helping keep our warehouse teams safe and healthy by following these guidelines:

  • No more then one Customer Pickup (CPIC) scheduled in the same window, to prevent confusion and contact
  • Customer’s that miss their pickup window will need to re-schedule
  • No exchanges or returns of items on the order at time of pick up
  • CPIC Orders must be Prepaid
  • 2-hour pick up window for “truck size” CPIC’s
    • Orders will be left outside of the warehouse on a pallet(s)
  • 1 hour pick up window for small CPIC’s
    • Orders will be placed outside on a cart/rack
  • Customers to call upon arrival and departure
  • Customer must arrive wearing PPE Mask/Gloves
  • Customers must have adequate help and vehicle to load the equipment
  • Customers to remain in their vehicles when being loaded by a forklift


Company Holidays

altE is closed for eight holidays:

  • New Year's Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day and the following Friday after Thanksgiving
  • Christmas Day

If a major holiday that is celebrated by the company falls on a weekend day, the company will celebrate the holiday on the closest weekday (eg: If the holiday is on Saturday, the company will be closed on Friday, if the holiday falls on Sunday, the company will be closed on Monday).


Easy Communication | Our Headquarters | Our Warehouses
Contacting Us By Phone | Contacting Us by Email


Headquarters


Phone Sales: Mon - Fri, 9AM - 8:30 PM Eastern Time
Customer Service: Mon - Fri, 9AM - 8PM Eastern Time
Walk-Ins to Meet with Sales: Mon - Fri, 9AM - 5PM Eastern Time

Headquarters Address:

altE
330 Codman Hill Road
Boxborough, MA 01719
USA

If you'd like to come by our headquarters location to talk in person with our sales team, please call in advance and set up an appointment with us between 9AM and 5PM ET so that one of our technical sales representatives can be available to meet with you.

Below is a map and instructions on how to drive to our headquarters (and warehouse). Normal office hours for receiving customers is between 9AM and 5PM ET. If you are picking up an order at one of our warehouses, please see the section below.

From 495: Take Exit 28 for MA-111 toward Boxboro/Harvard. Go about a 0.2 miles to the 2nd set of stop lights and take a left onto Codman Hill Road. 330 Codman Hill Road will be on the left.


Easy Communication | Our Headquarters | Our Warehouses
Contacting Us By Phone | Contacting Us by Email



Warehouses


Boxborough, MA | Guaynabo, PR | Ukiah, CA


Boxborough, MA


Warehouse Pick-Ups:

Mon - Fri, 9:30AM* - 3:30PM** Eastern Time

* If you schedule a pick-up before noon the previous day with our Customer Service Team (ext 301), you can come by as early as 9:30AM.

** 5:30PM is the cut-off time for heavy items that need to palletized.

If you would prefer to come on by and pick up your order at our Boxborough, MA warehouse, we would be happy to attend to you.

Because our guys in the warehouse are so busy getting out daily shipments and bringing in new products and we want to ensure your order is ready when you arrive, we simply ask that you take into consideration the following before arriving:

Schedule a Pickup Time with our Boxborough, MA Warehouse. We'll Need Some Time to Prepare Your Order:

  • If you place your order on our website, simply put into the sales order notes during checkout the time you will pickup your order (after 24 hours) during our times of operation.
  • If you place your order online, your order will generally be ready for pickup after 24 hours.
  • If you place your over the phone with a sales rep, they will work with you to coordinate the time for a pickup. Your order will generally be ready for pickup after 24 hours.
  • If your order needs to be picked up more urgently, we ask that you call in and speak with our Customer Service Team.

Boxborough, MA Warehouse Address:

altE
330 Codman Hill Road
Boxborough, MA 01719

From 495: Take Exit 28 for MA-111 toward Boxboro/Harvard. Go about a 0.2 miles to the 2nd set of stop lights and take a left onto Codman Hill Road. 330 Codman Hill Road will be on the left.

If you are picking up products that require a pallet jack or forklift our warehouse personnel will give you instructions on where to pull up your vehicle around back.

Almacén en Guaynabo, PR


Horario de Operaciones:
(Phone Sales):
de lunes a viernes, de 9 am a 6 pm (EST)
(Mon - Fri, 9AM - 6PM Eastern Time)
Servicio al cliente:
(Customer Service):
de lunes a viernes, de 9 am a 6 pm (EST)
(Mon - Fri, 9AM - 6PM Eastern Time)
Recogido de equipos en el almacén:
(Warehouse Pick-Ups)*:

Lunes a viernes
(Mon - Fri):

09:00 - 11:00 Atlantic Standard Time
(9AM - 11AM Atlantic Stand Time)

13:00 - 16:00 Atlantic Standard Time
(1PM - 4PM Atlantic Stand Time)

TOME EN CUENTA que nuestro almacén en Puerto Rico es un espacio que se alquila a ABF Freight (nuestro transportista de carga asociado, en su terminal de carga en Guaynabo). Trabajaremos en su nombre para comunicarnos con ellos acerca de su pedido.

(PLEASE NOTE: Our Puerto Rico warehouse is space that is leased from our partner freight carrier ABF Freight at their freight terminal in Guaynabo. We will work on your behalf to communicate with them on your order).

* altE le notificará dentro de las 24 horas cuando el pedido esté listo para ser recogido. Llegue con el vehículo, los materiales y la mano de obra adecuados para cargar y transportar su pedido.

(You will be notified by altE within 24-Hours when the order will be ready for pickup. Please arrive with appropriate vehicle, materials and manpower for loading and transporting your order).

**Todas las comunicaciones con respecto a nuestro almacén en Guaynabo deben realizarse llamando al número de teléfono gratuito que aparece arriba y hablando con nuestro Departamento de Servicio al Cliente.

(All communication regarding our warehouse in Guaynabo should be done by calling the Toll Free # above, and speaking to our Customer Service Dept.)



Dirección del almacén en Guaynabo, PR (Guaynabo, PR Warehouse Address):

ABF SJN
165 KM 2.4 USFTZ
Guaynabo, PR 00965

Coordenadas de GPS (GPS Coordinates):
18.4258, -66.1214
(18°25'32.9"N 66°07'17.0"W)

Ukiah, CA


Warehouse Pick-Ups:

Mon - Fri, 9:30AM* - 5:30PM** Pacific Time

If you would prefer to come on by and pick up your order at our Ukiah, CA warehouse, we would be happy to attend to you.

Because our guys in the warehouse are so busy getting out daily shipments and bringing in new products and we want to ensure your order is ready when you arrive, we simply ask that you take into consideration the following before arriving:

Schedule a Pickup Time with our Ukiah, CA Warehouse. We'll Need Some Time to Prepare Your Order:

  • If you place your order on our website, simply put into the sales order notes during checkout the time you will pickup your order (after 24 hours) during our times of operation.
  • If you place your order online, your order will generally be ready for pickup after 24 hours.
  • If you place your over the phone with a sales rep, they will work with you to coordinate the time for a pickup. Your order will generally be ready for pickup after 24 hours.
  • If your order needs to be picked up more urgently, we ask that you call in and speak with our Customer Service Team.

Ukiah, CA Warehouse Address:

altE
2005 N. State St. Unit G
Ukiah, CA 95482

From Highway 101: Exit Highway 101 at North State St. and head north. We are 1/4 mile up on the right hand side.

If you are picking up products that require a pallet jack or forklift our warehouse personnel will give you instructions on where to pull up your vehicle around back.


Easy Communication | Our Headquarters | Our Warehouses
Contacting Us By Phone | Contacting Us by Email


Contacting Us By Phone

Customer Service Hours

Customer service is available at toll free 877-878-4060 or direct +1(978) 562-5858 from 9AM to 8PM Eastern Time, Monday through Friday.

Sales Business Hours

Our Sales line is available from 9AM to 8:30PM Eastern Time, Monday through Friday at toll free 877-878-4060 or 1(978) 562-5858.

Fax

Our fax line is available 24 hours per day at 1(978) 263-7081.


Easy Communication | Our Headquarters | Our Warehouses
Contacting Us By Phone | Contacting Us by Email


Contacting Us By Email/Online Form

Order tracking

Orders you have placed (reviewing an order, tracking a shipment) can be tracked by contacting our customer support team online.

Non-Technical Questions

If you have any questions about our prices, policies, or procedures, you can send a message to our customer service team.

Technical Support

Our Technical Support department will make every effort to respond to your message within one business day. However, if you have not already done so, please take a moment to look for your answer within our How-To area. There you can find answers answers to many of your questions regarding a variety of renewable technologies.

If you can't find the answers to your questions there, please use our online contact form to communicate with a Technical Support Representative.

Orders via web

If you have any questions about our prices, policies, or procedures, we recommend you to contact us through our online form.

Suggestions

If you have any suggestions about improving our Online Store, please contact our marketing department through our online form.

Marketing

For questions related to press releases, advertising, speaking opportunities, and general questions about AltE please write to marketing team using our online form.

Returns/RMAs

When requesting a return, please first read over our return policy and if appropriate request an RMA number by calling us at 877-878-4060 or by contacting our RMA department through its online form.

Returns must be coordinated with our customer service staff ahead of time. Depending on the product returns may need to be shipped back to varying locations.


Easy Communication | Our Headquarters | Our Warehouses
Contacting Us By Phone | Contacting Us by Email


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