Toll Free: 877-878-4060
Thank you for helping keep our warehouse teams safe and healthy by following these guidelines:
altE is closed for eight holidays:
If a major holiday that is celebrated by the company falls on a weekend day, the company will celebrate the holiday on the closest weekday (eg: If the holiday is on Saturday, the company will be closed on Friday, if the holiday falls on Sunday, the company will be closed on Monday).
If you'd like to come by our headquarters location to talk in person with our sales team, please call in advance and set up an appointment with us between 9AM and 5PM ET so that one of our technical sales representatives can be available to meet with you.
Below is a map and instructions on how to drive to our headquarters (and warehouse). Normal office hours for receiving customers is between 9AM and 5PM ET. If you are picking up an order at one of our warehouses, please see the section below.
If you would prefer to come on by and pick up your order at our Boxborough, MA warehouse, we would be happy to attend to you.
Because our guys in the warehouse are so busy getting out daily shipments and bringing in new products and we want to ensure your order is ready when you arrive, we simply ask that you take into consideration the following before arriving:
Schedule a Pickup Time with our Boxborough, MA Warehouse. We'll Need Some Time to Prepare Your Order:
TOME EN CUENTA que nuestro almacén en Puerto Rico es un espacio que se alquila a ABF Freight (nuestro transportista de carga asociado, en su terminal de carga en Guaynabo). Trabajaremos en su nombre para comunicarnos con ellos acerca de su pedido.
(PLEASE NOTE: Our Puerto Rico warehouse is space that is leased from our partner freight carrier ABF Freight at their freight terminal in Guaynabo. We will work on your behalf to communicate with them on your order).
* altE le notificará dentro de las 24 horas cuando el pedido esté listo para ser recogido. Llegue con el vehículo, los materiales y la mano de obra adecuados para cargar y transportar su pedido.
(You will be notified by altE within 24 hours when the order will be ready for pickup. Please arrive with appropriate vehicle, materials and manpower for loading and transporting your order).
**Todas las comunicaciones con respecto a nuestro almacén en Guaynabo deben realizarse llamando al número de teléfono gratuito que aparece arriba y hablando con nuestro Departamento de Servicio al Cliente.
(All communication regarding our warehouse in Guaynabo should be done by calling the Toll Free # above, and speaking to our Customer Service Dept.)
Dirección del almacén en Guaynabo, PR (Guaynabo, PR Warehouse Address):
Customer Service Hours
Customer service is available at toll free 877-878-4060 or direct +1(978) 562-5858 from 9AM to 8PM Eastern Time, Monday through Friday.Sales Business Hours
Our Sales line is available from 9AM to 8:30PM Eastern Time, Monday through Friday at toll free 877-878-4060 or 1(978) 562-5858.Fax
Our fax line is available 24 hours per day at 1(978) 263-7081.
Orders you have placed (reviewing an order, tracking a shipment) can be tracked by contacting our customer support team online.Non-Technical Questions
If you have any questions about our prices, policies, or procedures, you can send a message to our customer service team.Technical Support
Our Technical Support department will make every effort to respond to your message within one business day. However, if you have not already done so, please take a moment to look for your answer within our DIY Solar Resources Library. There you can find answers answers to many of your questions regarding a variety of renewable technologies.
If you can't find the answers to your questions there, please use our online contact form to communicate with a Technical Support Representative.Orders via web
If you have any questions about our prices, policies, or procedures, we recommend you to contact us through our online form.Suggestions
If you have any suggestions about improving our Online Store, please contact our marketing department through our online form.Marketing
For questions related to press releases, advertising, speaking opportunities, and general questions about AltE please write to marketing team using our online form.Returns/RMAs
Returns must be coordinated with our customer service staff ahead of time. Depending on the product returns may need to be shipped back to varying locations.