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Warehouse Associate, Full-Time and Part-Time

Boxborough, MA

Are you looking to be part of an established, growing, fun, e-commerce company passionate about renewable energy products, services, and education? Are you mechanically inclined? Are you good at solving problems and enjoy making practical solutions happen to them fast? We are looking for someone just like you!

AltE is looking for full-time and part-time warehouse associates to join our warehouse in Boxborough, Massachusetts. As a warehouse associate you will be responsible for receiving, storing, and distributing inventory, orders processing, shipping, receiving, quality control support, cleaning and maintenance of warehouse.

Responsibilities

Order Fulfillment: Pick and pack orders, put away returns, process bulk orders, sort, consolidate products, package, shrink wrap product, sticker and de-sticker product, returns, receive and sort inbound

Returns: Receive and sort inbound returns, load heavy boxes onto the returns lines, wrap, weigh and put away pallets

Shipping & Receiving: Prepare skids for shipping, assist on shipping and re-forwarding lines, load trucks, labeling and taping cartons, inspect for damage and acknowledge on delivery receipt incoming deliveries, transport incoming and outgoing shipments to and from the loading dock using the freight elevators, assist customers as they arrive for customer pick-ups, including transporting product to the dock.

Inventory Control: Support physical inventory and cycle counts as required and communicate inventory discrepancies to supervisor as discovered, unpack, inspect, count and ensure accuracy according to packing slips, label product using item codes obtained from order processing software and stock PO's and store all incoming product in appropriate locations, notify buyer immediately of any concealed damage that is discovered during the unpacking process, communicate with buyer any product discrepancies that are discovered during the receiving process including incorrect product shipped and any overages or shortages.

Other: Cleans and maintains building facilities, moving material throughout , building/sorting shipments, assisting staff as required.

Mininum Requirements

  • Education: High School Degree or equivalent certification.
  • Basic knowledge of simple math concepts.
  • Good depth perception
  • Valid drivers license
  • Basic knowledge of use and operations of motorized merchandise movement equipment.
  • Ability to meet physical requirements including: a variety of standing, sitting and walking throughout the day; repeated twisting at the torso while lifting and pulling inventory from shelves; regular lifting of up to 20 pounds and occasional lifting of up to 70 pounds, occasional climbing of ladders; usage of pallet jacks.
  • Must be 18 years or older

What to Do Next

Submit your application by our online form! Please put "Warehouse Associate " in the Position Title in the form.


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Customer Sales Representative (Boxborough, MA)

Are you looking to be part of an established, growing, fun, e-commerce company passionate about renewable energy products, services, and education? Since 1999 altE Store has been servicing customers all over the globe to make renewable energy a reality in their homes and businesses. And now altE Store has an immediate position open for a full time Customer Support Representative.

Responsibilities

  • Respond and resolve in/outbound customer service inquires and issues via telephone and email.
  • Follow-up with customers regarding outstanding order issues.
  • Gather information from various sources to build a "resolution" for customer
  • Drive process improvements within the Customer Service department.
  • Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.
  • Construct email responses for new customer issues.
  • Place, track and close orders through the altE's order fulfillment system.

What We Are Looking For

A person who has this experience and background:

  • Excellent customer/client communication experience and skills (phone/email/live chat)
  • 1+ years experience in customer service environment or equivalent work experience.
  • Experience in an e-commerce.
  • Minimum education level = Associates's degree.
  • Processing internet orders and familiarity with methods for detecting fraud a plus.

A person who has these qualities:

  • Exceptional communication and interpersonal skills.
  • Ability to document accurate and concise case notes regarding customer interactions.
  • Resolution management skills: ability to effectively resolve issues with customers and vendors in a timely manner.
  • Excellent organizational skills and attention to detail: ability to prioritize demands and multi-task to compete daily objectives.
  • Willingness and desire to go the extra mile for altE customers.
  • Proficient in using Web browsers, Microsoft Word and Excel.
  • Desire to work in and adapt quickly to a fast-paced environment.
  • Upbeat attitude with willingness to grown and learn.
  • We also want someone who wants to help spread renewable energy and really appreciates our company values: "Be a Positive Influence", "Honesty & Integrity", "Respect & Kindness for Others", "Fun & Rewarding", "Responsibility" and "Continuous Improvement".

What We Provide!
We provide a fun, fast paced work environment, with some of the best people you'll meet, who are also devoted to spreading the word about renewable energy. If that isn't enough, we also provide health insurance, dental, three weeks PTO, your birthday is your own holiday and the perk of buying everything we sell at cost for your own home. This position offers a salary plus profit-sharing bonuses after profitable quarters. Get the picture? You join our team, help us serve our customers better and become more profitable, we all reap the rewards!

What to Do Next
Submit your application via our online form! Please put "Customer Service Rep" as the Position Title in the form.

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