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Sales Support Representative (Boxborough, MA)
The Sales Support Representative is responsible managing all incoming leads from various sources (web, phone, referrals and applications), for assisting customers through the pre-sales process and helping them resolve any concerns or questions they may have prior to being assigned to a Technical Sales Rep for design and quoting.
Duties will include answering the sales line, processing incoming leads, while supporting the pre-stages of the buyer’s journey. Our goal is to help all of our customers design, select, buy and install renewable energy systems safely and successfully.
Key Functions and Requirements - The major tasks and duties of the job include but are not limited to:
- Respond to incoming sales calls and emails for price quotations, and purchases from customers.
- Maintain an efficient CRM system by ensuring accurate data entry and tracking information and maintain data as needed.
- Conduct timely follow-ups with customers regarding information requests.
- Gather information from various sources to build a roadmap for customers.
- Drive process improvements within the Sales Support department.
- Act as a vital player in helping the sales team achieve and maintain support with customers in order to achieve the best possible service.
- Work closely with the sales, customer service, accounting, and tech support teams.
- Provides customers with information about altE products and services.
- Gather information to accurately identify the customer’s solar needs and identify the customer's readiness to purchase.
- Develop and maintain friendly, professional and responsive relationships with a wide range of customers that contact us from all over the world.
- May perform other duties as assigned.
Qualifications and Experience Profile:
- High School degree required, Associates Degree or Bachelor’s Degree preferred, or equivalent experience.
- Previous work experience in a Sales Support role and some knowledge of solar equipment and installations helpful.
- 0-2 years of related experience
Desired Skills:
- Excellent ability to take any task and define it, organize it, plan it, and implement it through to completion.
- Solid understanding of company clients and their position in the industry.
- Knowledgeable in renewable energy trends, solutions and technical aspects.
- Possess and share passion for renewable energy.
- Drive to help others learn and be successful.
- Strong ability to empathize for and with others.
- Knack for understanding complex problems and creating corresponding solutions.
- Drive to work fast, multitask and see efforts to completion quickly.
- Computer savvy in the following software programs: ERP, CRM, Vendor and Web Based Calculator Tools. Basic knowledge of sales and office software programs: Google applications, Slack, Microsoft Office and Outlook.
- Understand and help spread renewable energy and our company values in all aspects of work:
- "Be a Positive Influence"
- "Create Open & Honest Communication"
- "Embrace and Drive Improvement"
- "Passion & Hard Work to Create Excellence"
- "Personal Accountability & Responsibility"
- "Customer Driven"
- Excellent interpersonal skills.
- Professional appearance and a friendly disposition.
- Ability to relate technical information in layman’s terms.
- Exceptional work ethic, ability to perform under pressure and meet deadlines, and demonstrates enthusiasm towards colleagues and clients.
Supervisory Responsibility:
None.
Working Conditions/Physical Demands:
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
altE is an equal opportunity employer. It is the policy of the Company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status. The Company will conform to the spirit as well as the letter of all applicable laws and regulations. The Company will take action to employ, advance in employment and treat qualified Vietnam era veterans and disabled veterans without discrimination in all employment practices.
Note: External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
Warehouse Associate (Ukiah, CA)
Are you looking to be part of an established, growing, fun, e-commerce company passionate about renewable energy products, services, and education? Are you mechanically inclined? Are you good at solving problems and enjoy making practical solutions happen to them fast? We are looking for someone just like you! altE is looking for a full-time Warehouse Associate to join our warehouse in Ukiah, California.
Job Summary:
The Warehouse Associate is responsible for receiving, storing, and distributing inventory, order processing, shipping, receiving, quality control support, cleaning and maintenance of warehouse. All warehouse associates report to the Warehouse Manager.
Qualifications:
- Minimum
- Education: High School Degree or equivalent certification.
- Basic knowledge of simple math concepts.
- Good depth perception.
- Basic knowledge of use and operations of motorized merchandise movement equipment.
- Ability to meet physical requirements including: a variety of standing, sitting and walking throughout the day; repeated twisting at the torso while lifting and pulling inventory from shelves; regular lifting of up to 20 pounds and occasional lifting of up to 70 pounds, occasional climbing of ladders; usage of pallet jacks.
- Must be 18 years or older.
- Preferred
- Power pallet jack and forklift Certification. Maintain annual certification requirements.
- 1+ years of experience working in a warehouse.
Duties and Responsibilities:
- Essential Duties
- Supports various warehouse Department (Order fulfillment, Returns, Inventory Control, Shipping & Receiving) as required.
- Order Fulfillment
- Run a pull sheet browser to get all orders that can ship on picking.
- Pick and pack orders.
- Sort, consolidate product.
- Package, shrink wrap product.
- Sticker and de-sticker product.
- Returns
- Receive and sort inbound returns in Receiving area.
- Process return orders in Everest and label as needed and put away in proper bin.
- Clerical duties as required.
- Shipping & Receiving
- Prepare LTL's and small package order for shipping as required by assignment by the Warehouse Supervisor.
- Inspect for damage and acknowledge on delivery receipt incoming deliveries.
- Transport incoming and outgoing shipments to and from the loading dock.
- Assist customers as they arrive for customer pick-ups, including transporting product to the dock.
- Inventory Control
- Support Physical Inventory and Cycle counts as required and communicate inventory discrepancies to supervisor as discovered.
- Unpack, inspect, count and ensure accuracy according to packing slips, label product using item codes obtained from Everest and stock PO's and store all incoming product in appropriate locations.
- Notify Customer Support immediately of any concealed damage that is discovered during the unpacking process.
- Communicate with Customer Support any product discrepancies that are discovered during the receiving process including incorrect product shipped and any overages or shortages.
- Others
- Cleans and maintains building facilities.
- Moving material throughout warehouse.
- Building/sorting shipments.
- Assisting staff as required.
- Accept and perform additional responsibilities when it is deemed necessary and appropriate.
Reporting:
Report to Warehouse Manager.
Job Requirements:
- Physical requirements include sitting or standing in one position for a long period of time, up to 8 hours. Walking, standing, bending, reaching, lifting, '''climbing,''' moving or carrying objects that may weigh up to 70 pounds or more (e.g. boxes, pallets etc.).
- Typical warehouse environment with adequate lighting and ventilation. Subject to variety of noise and temperature levels.
- Should be able to multi-task including answering the phone and looking up information on a computer, as well as work in a team atmosphere.
- Have the disposition to cope with a variety of personalities including irate or irrational customers, as well as being capable of making rational independent decisions.
- Moderate dexterity to include use of keyboard, phone, hand/eye coordination.
- May occasionally be required to work extra hours when it is necessary to complete work assignments.
- Understand and help spread renewable energy and our company values in all aspects of work:
- "Be a Positive Influence"
- "Create Open & Honest Communication"
- "Embrace and Drive Improvement"
- "Passion & Hard Work to Create Excellence"
- "Personal Accountability & Responsibility"
- "Customer Driven"
What We Provide:
As a full-time employee you will be paid hourly, receive 15 paid days off, your birthday paid off, 8 paid Holidays, participation in quarterly profit sharing bonus potential, participation in warehouse bonus potential for meeting goals, 75 to 80% company paid health insurance, free or discounted dental insurance, and the perk of buying everything we sell at cost for your own home.
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