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  • Warehouse Manager (Boxborough, MA)

  • Warehouse Manager

    Are you looking to be part of an established, growing, fun, distribution company passionate about renewable energy products, services, and education?   Are you good at solving complex problems and enjoy making practical solutions to them happen fast?  Are you driven to develop more efficient solutions and put into place ever better processes to make a company's operations more successful? We are looking for someone just like you!

    altE is looking for a Warehouse Manager to help us grow our newly expanded location in Boxborough, Massachusetts.  

    Responsibilities

    • Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
    • Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
    • Works with Customer Service department to adapt accordingly to changes in demand to ensure customer satisfaction.
    • Ensures that departmental metrics (Fulfillment turnaround time, Inventory Accuracy, On-time & Complete %, etc) are achieved or exceeded.
    • Troubleshoot all shipping complaints to find the cause, help resolve the issue, and prevent re-occurrence.
    • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
    • Negotiates rates with common carrier representatives.
    • Controls inventory levels by conducting physical counts; reconciling with data storage system.
    • Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
    • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
    • Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
    • Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
    • Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
    • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
    • Contributes to team effort by accomplishing related results as needed.

    Skills/Qualifications

    Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Customer Centric Thinking, Excellent Interpersonal Skills, Surveillance Skills, Inventory Control, Reporting Skills, Analyzing Information, Equipment Maintenance, Judgment, Problem Solving, Prioritizing, Intermediate Computer Skills, Certified to drive a forklift

    Working Conditions

    Requires ability to work until job is completed. Physical requirements include walking, stooping, lifting up to 75 lbs. and standing for extended periods of time. This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The job responsibilities and tasks described herein may be modified and expanded over time.

    What We Provide!

    altE will provide you significant technical training especially within the first year and then opportunities for further development every year afterwards. You will be learning as much as you can during formal and informal trainings, keeping your technical skills and knowledge sharp and looking for ways to continually improve your skills to best service and attend our customers.

    We provide a fun, fast paced work environment, with some of the best people you'll meet, who are also devoted to spreading the word about renewable energy. If that isn't enough, we also provide health insurance, dental, three weeks PTO, your birthday is your own holiday and the perk of buying everything we sell at cost for your own home. This position offers a salary plus commission and team profit bonuses. Get the picture? You join our team, help us serve our customers better and become more profitable, we all reap the rewards!

    What to Do Next

    Submit your application via our online form:

    http://www.altestore.com/store/forms/employment/

    Please put "Warehouse Manager" as the Position Title in the form.

    Join the altE team and gain the satisfaction and passion that we have knowing that what we do here is helping out the world in a real and positive way.




    Customer Sales Representative (Boxborough, MA)

    Are you looking to be part of an established, growing, fun, e-commerce company passionate about renewable energy products, services, and education? Since 1999 altE Store has been servicing customers all over the globe to make renewable energy a reality in their homes and businesses. And now altE Store has an immediate position open for a full time Customer Support Representative.

    Responsibilities

    • Respond and resolve in/outbound customer service inquires and issues via telephone and email.
    • Follow-up with customers regarding outstanding order issues.
    • Gather information from various sources to build a "resolution" for customer
    • Drive process improvements within the Customer Service department.
    • Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.
    • Construct email responses for new customer issues.
    • Place, track and close orders through the altE's order fulfillment system.

    What We Are Looking For

    A person who has this experience and background:

    • Excellent customer/client communication experience and skills (phone/email/live chat)
    • 1+ years experience in customer service environment or equivalent work experience.
    • Experience in an e-commerce.
    • Minimum education level = Associates's degree.
    • Processing internet orders and familiarity with methods for detecting fraud a plus.

    A person who has these qualities:

    • Exceptional communication and interpersonal skills.
    • Ability to document accurate and concise case notes regarding customer interactions.
    • Resolution management skills: ability to effectively resolve issues with customers and vendors in a timely manner.
    • Excellent organizational skills and attention to detail: ability to prioritize demands and multi-task to compete daily objectives.
    • Willingness and desire to go the extra mile for altE customers.
    • Proficient in using Web browsers, Microsoft Word and Excel.
    • Desire to work in and adapt quickly to a fast-paced environment.
    • Upbeat attitude with willingness to grown and learn.
    • We also want someone who wants to help spread renewable energy and really appreciates our company values: "Be a Positive Influence", "Honesty & Integrity", "Respect & Kindness for Others", "Fun & Rewarding", "Responsibility" and "Continuous Improvement".

    What We Provide!
    We provide a fun, fast paced work environment, with some of the best people you'll meet, who are also devoted to spreading the word about renewable energy. If that isn't enough, we also provide health insurance, dental, three weeks PTO, your birthday is your own holiday and the perk of buying everything we sell at cost for your own home. This position offers a salary plus profit-sharing bonuses after profitable quarters. Get the picture? You join our team, help us serve our customers better and become more profitable, we all reap the rewards!

    What to Do Next
    Submit your application via our online form! Please put "Customer Service Rep" as the Position Title in the form.

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