Solar Jobs at altE Store
Are you looking to be part of an established, growing, fun, e-commerce, solar company passionate about renewable energy products, services, and education? Are you reliable and good at solving problems? Do you enjoy creating solutions quickly for others? We are looking for someone just like you! Check out our company video to see why altE Store is one of the best solar companies to work for!
To apply for a position, please submit your résumé to [email protected]
Solar Job Openings:
Technical Sales Representative
Reports to: Sales Manager
FLSA status: Non-Exempt
Assignment category: Regular, full-time
Location: Boxborough, MA or Brunswick, ME
We require all candidates for this position to take our sales assessment. Please follow this link: https://eval.objectivemanagement.com/X27GLD6
Who We are Looking For:
- You must have strong sales and communication skills and a passion for renewable energy.
- You enjoy educating both homeowners and businesses on the appropriate solar product(s) or systems for their specific application.
- You must be able to overcome some resistance by engaging in the conversation and helping our customers to find the best solution which works for them.
- You like to work independently and have the ability to figure things out.
- You must be trainable, and you have a desire to get better at sales. You see value in working with a sales coach who will help you develop strong sales skills.
- You must be, hardworking and a self-starter and have tremendous desire to earn money and a willingness to put the work in.
- You must excel at building relationships, growing existing accounts and finding new opportunities.
- You are passionate and goal oriented.
You will be selling Solar components and custom-designed systems for client-specific applications. Selling to businesses, homeowners, distributors, and installers in a competitive market with a short to medium sell cycle. You are responsible for providing knowledge and friendliness, along with personal service and expertise to our customers. Our goal is to help our customers design, select, buy and install renewable energy systems safely and successfully. Duties will include analyzing the needs of the customer, calculating resources, preparing quotes, and explaining our products. May also be required to visit customer sites and consult on larger installations.
Key Functions and Requirements - The major tasks and duties of the job include but are not limited to:
Retail / Do-It-Yourself Customers:
- Take and respond to incoming sales calls, emails and assigned leads from assigned and new customers in order to:
- Guide them in their learning of renewable energy
- Make specific product and system recommendations
- Create sales quotes and orders
- Responsible for new account development as well as consultative selling of solutions within the current customer base
- Educate customers on how Renewable Energy solutions will meet their specific needs and close sales leads.
Wholesale / Installer Accounts:
- Acquire new wholesale / installer accounts by:
- Developing / working prospect list
- Contacting prospects by phone & email
- Nurturing prospects with periodic updates and outreach
- Converting to new wholesale accounts
- Manage existing wholesale / installer accounts by:
- Making specific product and system recommendations
- Assessing competitive situation
- Creating sales quotes, negotiate, and close orders
- Gathering 3-6 month forecast data from Top assigned wholesale customers
- Achieving consistent sales over time, even in periods of change in consumer interest
- Recover lost accounts by:
- Following up on declining revenue accounts
- Investigating issues and address for resolution
- Re-establishing / growing business with accounts
Additional Duties Include:
- Working closely with the sales support, customer service, accounting, and tech support teams
- Meeting with customers in-store and out at site locations as necessary
- Providing customers with information about altE products and services
- Gathering information to accurately identify the customer’s solar needs
- Selecting solar energy products and systems to best suit the customer’s needs
- Preparing and/or review designs for the customer’s solar installation
- Creating fully customized energy solutions and packages
- Provide customers with quotes, sales orders, and how to gather tax credit information
- Developing and maintain friendly, professional and responsive relationships with a wide range of customers that contact us from all over the world
- May perform other duties as assigned
Qualifications and Experience Profile:
- Bachelor’s Degree, or equivalent experience
- 2 – 3+ years of sales experience or a recent college graduate with a sales minor and no solar experience
- Previous work experience as a Solar Sales Consultant and in-depth knowledge of solar equipment and installations
Desired Skills:
- Possess and share passion for renewable energy
- Drive to help others learn and be successful
- Strong ability to empathize for and with others
- Knack for understanding complex problems and creating corresponding solutions
- Drive to work fast, multitask and see efforts to completion quickly
- Computer savvy in the following software programs: ERP, CRM, Vendor and Web-Based Calculator Tools. Basic knowledge of sales and office software programs: Google applications, Slack, Microsoft Office, and Outlook
- Understand and help spread renewable energy and our company values in all aspects of work:
- "Be a Positive Influence"
- "Create Open & Honest Communication"
- "Embrace and Drive Improvement"
- "Passion & Hard Work to Create Excellence"
- "Personal Accountability & Responsibility"
- "Customer Driven"
- Excellent interpersonal skills
- Professional appearance and a friendly disposition
- Ability to relate technical information in layman’s terms
- Ability to travel and work irregular hours
- Exceptional work ethic, ability to perform under pressure and meet deadlines, and demonstrates enthusiasm towards colleagues and clients
Supervisory Responsibility:
None
Working Conditions/Physical Demands:
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- People with disabilities are highly encouraged to apply.
Position is Base of $50,000 plus Commission.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
altE is an equal opportunity employer. It is the policy of the Company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status. The Company will conform to the spirit as well as the letter of all applicable laws and regulations. The Company will take action to employ, advance in employment and treat qualified Vietnam era veterans and disabled veterans without discrimination in all employment practices.
Note: External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
Bilingual (English / Spanish) Customer Service Representative
Reports to: Customer Service Manager
Job type: Full-time
Salary: $18 - $19 per hour
Location: Boxborough, MA
We are experiencing a growing solar market in Latin America - particularly Puerto Rico - and are in need of a Bilingual (English/Spanish) Customer Service Rep to help us with this market. We're searching for a person who enjoys helping customers from all over the world, and wants to become an active and essential voice in our team as we grow and improve both our service to our customers and the company itself.
Ven y únete a nosotros!
Job Summary
Work with a variety of customers and vendors on various issues. Also includes communication with intradepartmental personnel, Sales, Purchasing, AR/AP. Look up information requested by any of the above mentioned and provide same.
Duties and Responsibilities:
- Answer telephone, retrieve and provide information for customers wanting status of their sales order.
- Document notes in appropriate sales order of each issue that is addressed.
- Contact vendor when missing information regarding a customer order, retrieve such information, and follow up by calling or emailing customer with information.
- Review assigned e-mail folders on a regular basis and addressing each e-mail as necessary with appropriate follow up. If issue is not one that you can address, be sure it is passed on to the appropriate person to be addressed in a timely manner.
- Answer customer queries in HelpDesk in a timely manner.
- Work with Sales persons as needed to assist in any post sale issue that they require assistance with.
- Work with Accounting on any issues that are discovered upon receipt of invoices.
- When applicable issue UPS call tag for item pick up or work with vendor to arrange call tag. Obtain return authorization number and proper return information. Follow up with providing the same information to the customer. Follow up on return and credit to our company when necessary.
- File necessary damage claims in the event you are notified either by a customer or sales person that a customer has received a damaged item during shipping. Work with sales and vendor to replace the item once it is deemed the appropriate time for a replacement to be shipped.
- Work with customers to provide the necessary contact information they need in the event they call with a warranty issue. Be sure to direct them to the appropriate contact, and if time permits follow up with a courtesy call.
- Set up Debit Orders for any item that you become aware of that is being returned to a vendor and follow up with tracking item back to the vendor and closing issue, retrieving a credit document from the vendor.
- Set up Credit Orders for any item that is being returned to us or a vendor, following up with the tracking of the product and crediting the customer at the appropriate time of the return. This should be done once we receive credit from the vendor.
- Ship items as required from returned stock that exists in our office.
- Work on special projects as requested.
- Answer calls on the back up sales line, and attempt to reach available sales person to assist customers. If no one is available, take message and pass to the next sales person in queue.
- Charge customer credit cards when items are shipping.
- Perform other related duties as deemed necessary and appropriate.
Knowledge, Skills and Abilities:
- The ability to use a personal computer and various office applications including Word and Excel, as well as navigate through a variety of websites and use of Google Suite applications.
- Knowledge of modern office procedures and methods including telephone and email communications.
- The ability to develop knowledge of and work with Everest software and applications.
- The ability to work independently, establish and prioritize tasks and proceed with objectives with minimal supervision.
- The ability to handle and resolve recurring problems appropriately and professionally.
Credentials and Experience:
- Should possess a high school diploma or the equivalent education.
- Minimum of 1 year in a customer service setting
Job Requirements:
- Typical office environment with adequate lighting and ventilation. Subject to variety of noise and temperature levels.
- Should be able to multi-task including answering the phone and looking up information on a computer, as well as work in a team atmosphere.
- Have the disposition to cope with a variety of personalities including irate or irrational customers, as well as being capable of making rational independent decisions.
- Physical requirements include sitting or standing for a long period of time, up to 8 hours.
- Moderate dexterity to include use of keyboard, phone, hand/eye coordination.
- May occasionally be required to work extra hours when it is necessary to complete work assignments.
Qualifications and Experience Profile:
- High School degree required; Associates Degree or Bachelor’s Degree preferred, or equivalent experience
- Previous work experience in a Sales Support role and some knowledge of solar equipment and installations helpful
- 3-5 years of Customer Service experience
Benefits:
- 401(k) with matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
Language Fluency Requirements:
Work Authorization Requirements:
Warehouse Associate
Reports to: Warehouse Manager
Job type: Full-time
Salary: $16 - $17 per hour
Location: Boxborough, MA
altE is looking for a full-time Warehouse Associate to join our warehouse in Boxborough, Massachusetts. As a Warehouse Associate you will be responsible for receiving, storing, and distributing inventory, orders processing, shipping, receiving, quality control support, cleaning and maintenance of warehouse.
Job Summary
The Warehouse Associate is responsible for receiving, storing, and distributing inventory, order processing, shipping, receiving, quality control support, cleaning and maintenance of warehouse. All warehouse associates report to the Warehouse Lead Associate when the Warehouse Supervisor is out. Anything that needs to get done if you are busy can be handled by the warehouse associates.
Qualifications and Experience Profile:
Minimum
- Education: High School Degree or equivalent certification.
- Basic knowledge of simple math concepts.
- Good depth perception
- Basic knowledge of use and operations of motorized merchandise movement equipment.
- Ability to meet physical requirements including: a variety of standing, sitting and walking throughout the day; repeated twisting at the torso while lifting and pulling inventory from shelves; regular lifting of up to 20 pounds and occasional lifting of up to 70 pounds, occasional climbing of ladders; usage of pallet jacks.
- Must be 18 years or older
Preferred
- Power pallet jack and forklift Certification. Maintain annual certification requirements.
- 1+ years of experience working in a warehouse
Duties and Responsibilities:
Support various warehouse Department (Order fulfillment, Returns, Inventory Control, Shipping & Receiving) as required
Order Fulfillment
- Run a pull sheet browser to get all orders that can ship on picking.
- Pick and pack orders
- Sort, consolidate product
- Package, shrink wrap product
- Sticker and de-sticker product
Returns
- Receive and sort inbound returns in Receiving area
- Process return orders in Everest and label as needed and put away in proper bin.
- Clerical duties as required
Shipping & Receiving
- Prepare LTL's and small package order for shipping as required by assignment by the Warehouse Supervisor
- Inspect for damage and acknowledge on delivery receipt incoming deliveries
- Transport incoming and outgoing shipments to and from the loading dock
- Assist customers as they arrive for customer pick-ups, including transporting product to the dock
Inventory Control
- Support Physical Inventory and Cycle counts as required and communicate inventory discrepancies to supervisor as discovered
- Unpack, inspect, count and ensure accuracy according to packing slips, label product using item codes obtained from Everest and stock PO's and store all incoming product in appropriate locations
- Notify Customer Support immediately of any concealed damage that is discovered during the unpacking process
- Communicate with Customer Support any product discrepancies that are discovered during the receiving process including incorrect product shipped and any overages or shortages
Others
- Cleans and maintains building facilities
- Moving material throughout warehouse
- Building/sorting shipments
- Assisting staff as required
- Accept and perform additional responsibilities when it is deemed necessary and appropriate
Job Requirements:
- Physical requirements include sitting or standing in one position for a long period of time, up to 8 hours. Walking, standing, bending, reaching, lifting, '''climbing,''' moving or carrying objects that may weigh up to 70 pounds or more.(e.g. boxes, pallets etc.)
- Typical warehouse environment with adequate lighting and ventilation. Subject to variety of noise and temperature levels.
- Should be able to multi-task including answering the phone and looking up information on a computer, as well as work in a team atmosphere.
- Have the disposition to cope with a variety of personalities including irate or irrational customers, as well as being capable of making rational independent decisions.
- Moderate dexterity to include use of keyboard, phone, hand/eye coordination.
- May occasionally be required to work extra hours when it is necessary to complete work assignments.
We also want someone who wants to help spread renewable energy and really appreciates our company values: "Be a Positive Influence", "Creating Open & Honest Communication", "Embrace and Drive Improvement", "Passion & Hard Work to Create Excellence", "Personal Accountability & Responsibility" and "Customer Driven".
What We Provide:
As a full-time employee you will be paid hourly, receive 15 paid days off, your birthday paid off, 8 paid holidays, participation in quarterly profit sharing bonus potential, participation in warehouse bonus potential for meeting goals, 75-80% company-paid health insurance, free or discounted dental insurance, and the perk of buying everything we sell at cost for your own home.
Benefits:
- 401(k) with matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
Accounting Assistant
Job type: Part-time (20 hours / week)
Salary: $18 - $20 per hour
Location: Remote
Qualifications:
- High school or equivalent (Required)
- 1-3 years of accounting experience
Duties and Responsibilities:
Assist accountants with the day-to-day, monthly and year-end operations of the Accounting Department, which consists of the following activities:
- Perform the processing and recording of accounts payable and accounts receivable transactions and ensure that invoices are paid accurately and in accordance with policies and procedures
- Email invoices and overdue invoice notices
- Process cash receipts, wires, and ACHs
- Reconcile merchant credit card receipts
- Perform bank statement reconciliation monthly
- File monthly sales tax reports
- Review vendor statements and check for missing invoices
- Send out customer credit reference letters
- Process freight claim checks
- Do Quickbooks transactions for bluShift Aerospace
Skills & Competencies:
- Strong organizational skills and ability to prioritize workload to meet deadlines
- Excellent analytical and problem-solving skills
- Ability to manage hands-on detail-oriented tasks
- Team player and can collaborate with other people in the organization
- High level of interpersonal skills with demonstrated poise, tact and diplomacy
- Demonstrate a proficient level of professional skill and/or knowledge in accounting
- Knowledge and ability to use applicable information technology and systems to meet work needs which include Excel, Google Sheets, Slack and Everest and Quickbooks
- Excellent communication skills, written and verbal
- Be able to demonstrate attention to details and good record keeping
Schedule:
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