Solar Jobs at altE Store
Are you looking to be part of an established, growing, fun, e-commerce, solar company passionate about renewable energy products, services, and education? Are you reliable and good at solving problems? Do you enjoy creating solutions quickly for others? We are looking for someone just like you! Check out our company video to see why altE Store is one of the best solar companies to work for!
To apply for a position, please submit your résumé to [email protected]
Solar Job Openings:
The job descriptions below are intended to describe the general nature and level of work being performed by people assigned to do the job. It is not intended to be an exhaustive list of all responsibilities and duties required.
altE is an equal opportunity employer. It is the policy of the Company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status. The Company will conform to the spirit as well as the letter of all applicable laws and regulations. The Company will take action to employ, advance in employment and treat qualified Vietnam era veterans and disabled veterans without discrimination in all employment practices.
Note: External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
Sales Support Representative
Reports to: Sales Manager
Job type: Full-time
FSLA status: Non-Exempt
Location: Boxborough, MA
The Sales Support Representative is responsible for managing all incoming leads from various sources (web, phone, referrals, and applications), for assisting customers through the pre-sales process and helping them resolve any concerns or questions they may have prior to being assigned to a Technical Sales Rep for design and quoting.
Duties will include answering the sales line, processing incoming leads, while supporting the pre-stages of the buyer’s journey. Our goal is to help all of our customers design, select, buy and install renewable energy systems safely and successfully.
Qualifications:
- High School degree required. Associates Degree or Bachelor’s Degree preferred, or equivalent experience.
- Previous work experience in a Sales Support role and some knowledge of solar equipment and installations helpful
- 0-2 years of related experience
Duties and Responsibilities:
The major tasks and duties of the job include but are not limited to:
- Responding to incoming sales calls and emails for price quotations and purchases from customers
- Maintaining an efficient CRM system by ensuring accurate data entry and tracking information and maintain data as needed
- Conducting timely follow-ups with customers regarding information requests
- Gathering information from various sources to build a roadmap for customers
- Driving process improvements within the Sales Support department
- Acting as a vital player in helping the sales team achieve and maintain support with customers in order to achieve the best possible service
- Working closely with the sales, customer service, accounting, and tech support teams
- Providing customers with information about altE products and services
- Gathering information to accurately identify the customer’s solar needs and identify the customer's readiness to purchase
- Developing and maintaining friendly, professional and responsive relationships with a wide range of customers that contact us from all over the world
- Performing other duties as assigned
Skills & Competencies:
- Excellent ability to take any task and define it, organize it, plan it, and implement it through to completion
- Solid understanding of company clients and their position in the industry
- Knowledgeable in renewable energy trends, solutions, and technical aspects
- Possess and share passion for renewable energy
- Drive to help others learn and be successful
- Strong ability to empathize for and with others
- Knack for understanding complex problems and creating corresponding solutions
- Drive to work fast, multi-task, and see efforts to completion quickly
- Computer savvy in the following software programs: ERP, CRM, Vendor and Web Based Calculator Tools. Basic knowledge of sales and office software programs: Google applications, Slack, Microsoft Office and Outlook.
- Understand and help spread renewable energy and our company values in all aspects of work:
- "Be a Positive Influence"
- "Create Open & Honest Communication"
- "Embrace and Drive Improvement"
- "Passion & Hard Work to Create Excellence"
- "Personal Accountability & Responsibility"
- "Customer Driven"
- Excellent interpersonal skills
- Professional appearance and friendly disposition
- Ability to relate technical information in layman’s terms
- Exceptional work ethic, ability to perform under pressure and meet deadlines, and enthusiasm toward colleagues and clients
Supervisory Responsibilities:
None
Working Conditions/Physical Demands:
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- While performing the duties of this job, the employee is regularly required to talk or hear
- Frequent requirement to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
Bilingual (English/Spanish) Sales Support Representative
Reports to: Sales Manager
Job type: Full-time
FSLA status: Non-Exempt
Location: Boxborough, MA
The Sales Support Representative is responsible for managing all incoming leads from various sources (web, phone, referrals, and applications), for assisting customers through the pre-sales process and helping them resolve any concerns or questions they may have prior to being assigned to a Technical Sales Rep for design and quoting.
Duties will include answering the sales line, processing incoming leads, while supporting the pre-stages of the buyer’s journey. Our goal is to help all of our customers design, select, buy and install renewable energy systems safely and successfully.
Qualifications:
- Language proficiency: full professional proficiency in English and Spanish
- High School degree required. Associates Degree or Bachelor’s Degree preferred, or equivalent experience.
- Previous work experience in a Sales Support role and some knowledge of solar equipment and installations helpful
- 0-2 years of related experience
Duties and Responsibilities:
The major tasks and duties of the job include but are not limited to:
- Responding to incoming sales calls and emails for price quotations and purchases from customers
- Maintaining an efficient CRM system by ensuring accurate data entry and tracking information and maintain data as needed
- Conducting timely follow-ups with customers regarding information requests
- Gathering information from various sources to build a roadmap for customers
- Driving process improvements within the Sales Support department
- Acting as a vital player in helping the sales team achieve and maintain support with customers in order to achieve the best possible service
- Working closely with the sales, customer service, accounting, and tech support teams
- Providing customers with information about altE products and services
- Gathering information to accurately identify the customer’s solar needs and identify the customer's readiness to purchase
- Developing and maintaining friendly, professional and responsive relationships with a wide range of customers that contact us from all over the world
- Performing other duties as assigned
Skills & Competencies:
- Excellent ability to take any task and define it, organize it, plan it, and implement it through to completion
- Solid understanding of company clients and their position in the industry
- Knowledgeable in renewable energy trends, solutions, and technical aspects
- Possess and share passion for renewable energy
- Drive to help others learn and be successful
- Strong ability to empathize for and with others
- Knack for understanding complex problems and creating corresponding solutions
- Drive to work fast, multi-task, and see efforts to completion quickly
- Computer savvy in the following software programs: ERP, CRM, Vendor and Web Based Calculator Tools. Basic knowledge of sales and office software programs: Google applications, Slack, Microsoft Office and Outlook.
- Understand and help spread renewable energy and our company values in all aspects of work:
- "Be a Positive Influence"
- "Create Open & Honest Communication"
- "Embrace and Drive Improvement"
- "Passion & Hard Work to Create Excellence"
- "Personal Accountability & Responsibility"
- "Customer Driven"
- Excellent interpersonal skills
- Professional appearance and friendly disposition
- Ability to relate technical information in layman’s terms
- Exceptional work ethic, ability to perform under pressure and meet deadlines, and enthusiasm toward colleagues and clients
Supervisory Responsibilities:
None
Working Conditions/Physical Demands:
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- While performing the duties of this job, the employee is regularly required to talk or hear
- Frequent requirement to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
Technical Support Representative
Reports to: Technical Support Manager
Job type: Full-time
FSLA status: Non-Exempt
Location: Boxborough, MA
The Technical Support Representative provides technical support to existing customers who have purchased equipment from us by working through post-sale Helpdesk Tickets, managing/responding within 24 hours (1 business day) to all HelpDesk tickets, as well as to the dedicated Technical Support phone queue.
Qualifications:
- 18 years or older
- High school diploma required; Associate's Degree in electrical technology or equivalent certification preferred
- Should be able to multi-task including answering the phone and looking up information on a computer, as well as work in a team atmosphere
- Have the disposition to cope with a variety of personalities including irate or irrational customers, as well as being capable of making rational independent decisions
- Physical requirements include sitting and working on a computer for a long period of time, up to 8 hours
- Moderate dexterity to include use of keyboard, phone, hand/eye coordination
- May occasionally be required to work extra hours when it is necessary to complete work assignments
Duties and Responsibilities:
The major tasks and duties of the job include but are not limited to:
- Understanding aspects of hardware as well as software issues
- Having past experience understanding problems the customer may encounter (although there is little to no hardware hands-on in this job)
- Reading spec sheets and manuals for products, scanning for topics, understanding the content and explaining applications to customers
- Helpdesk Tickets (post-sale support) - Manage and respond within 24 hours (1 business day) to all HelpDesk tickets
- Providing technical support for existing customers via dedicated phone queue
- Escalating complex troubleshooting issues to our Senior Technical Support team
- Performing other duties as assigned
Skills & Competencies:
- Understanding of basic electrical theory, including but not limited to Ohm's law, voltage, current, and power measurement techniques and underlying theory
- Be a continuous learner since new information constantly comes in from the industry, from our equipment manufacturers and from our customers, all of which then needs to be incorporated into the answers given to customers and co-workers
- Excellent communication skills:
- Our customers' solar/renewable energy knowledge ranges from absolute novices to seasoned professionals
- Excellent organization skills:
- Use current organization skills while improving upon or creating new ways to organize incoming requests for technical assistance
- Remote troubleshooting/problem solving skills
- Passion for solar
- Exceptional work ethic, ability to perform under pressure and meet deadlines, and demonstrate enthusiasm towards colleagues and clients
- Understand and help spread renewable energy and our company values in all aspects of work:
- "Be a Positive Influence"
- "Create Open & Honest Communication"
- "Embrace and Drive Improvement"
- "Passion & Hard Work to Create Excellence"
- "Personal Accountability & Responsibility"
- "Customer Driven"
Supervisory Responsibilities:
None
Working Conditions/Physical Demands:
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- While performing the duties of this job, the employee is regularly required to talk or hear
- Frequent requirement to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
Bilingual (English/Spanish) Technical Support Representative
Reports to: Technical Support Manager
Job type: Full-time
FSLA status: Non-Exempt
Location: Boxborough, MA
The Technical Support Representative provides technical support to existing customers who have purchased equipment from us by working through post-sale Helpdesk Tickets, managing/responding within 24 hours (1 business day) to all HelpDesk tickets, as well as to the dedicated Technical Support phone queue.
Qualifications:
- Language proficiency: full professional proficiency in English and Spanish
- 18 years or older
- High school diploma required; Associate's Degree in electrical technology or equivalent certification preferred
- Should be able to multi-task including answering the phone and looking up information on a computer, as well as work in a team atmosphere
- Have the disposition to cope with a variety of personalities including irate or irrational customers, as well as being capable of making rational independent decisions
- Physical requirements include sitting and working on a computer for a long period of time, up to 8 hours
- Moderate dexterity to include use of keyboard, phone, hand/eye coordination
- May occasionally be required to work extra hours when it is necessary to complete work assignments
Duties and Responsibilities:
The major tasks and duties of the job include but are not limited to:
- Understanding aspects of hardware as well as software issues
- Having past experience understanding problems the customer may encounter (although there is little to no hardware hands-on in this job)
- Reading spec sheets and manuals for products, scanning for topics, understanding the content and explaining applications to customers
- Helpdesk Tickets (post-sale support) - Manage and respond within 24 hours (1 business day) to all HelpDesk tickets
- Providing technical support for existing customers via dedicated phone queue
- Escalating complex troubleshooting issues to our Senior Technical Support team
- Performing other duties as assigned
Skills & Competencies:
- Understanding of basic electrical theory, including but not limited to Ohm's law, voltage, current, and power measurement techniques and underlying theory
- Be a continuous learner since new information constantly comes in from the industry, from our equipment manufacturers and from our customers, all of which then needs to be incorporated into the answers given to customers and co-workers
- Excellent communication skills:
- Our customers' solar/renewable energy knowledge ranges from absolute novices to seasoned professionals
- Excellent organization skills:
- Use current organization skills while improving upon or creating new ways to organize incoming requests for technical assistance
- Remote troubleshooting/problem solving skills
- Passion for solar
- Exceptional work ethic, ability to perform under pressure and meet deadlines, and demonstrate enthusiasm towards colleagues and clients
- Understand and help spread renewable energy and our company values in all aspects of work:
- "Be a Positive Influence"
- "Create Open & Honest Communication"
- "Embrace and Drive Improvement"
- "Passion & Hard Work to Create Excellence"
- "Personal Accountability & Responsibility"
- "Customer Driven"
Supervisory Responsibilities:
None
Working Conditions/Physical Demands:
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- While performing the duties of this job, the employee is regularly required to talk or hear
- Frequent requirement to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
Customer Support Representative
Reports to: Customer Support Manager
Job type: Full-time
FSLA status: Non-Exempt
Location: Boxborough, MA
The Customer Support Representative works with a variety of customers and vendors on various issues. Also includes communication with intradepartmental personnel, including Sales, Purchasing, and Accounting.
Qualifications:
- The ability to use a personal computer and various office applications including Word and Excel, as well as navigate through a variety of websites and use of Google Suite applications
- Knowledge of modern office procedures and methods including telephone and email communications
- The ability to develop knowledge of and work with Everest software and applications
- The ability to work independently, establish and prioritize tasks and proceed with objectives with minimal supervision
- The ability to handle and resolve recurring problems appropriately and professionally
- Possession of a high school diploma or the equivalent education; Associate's Degree preferred
- Minimum of 1 year in a customer service setting
Duties and Responsibilities:
The major tasks and duties of the job include but are not limited to:
- Answering telephone call, retrieving and providing information for customers requesting status of their sales order or to process a return or to file a warranty claim
- Contacting vendors as necessary and follow-up with customers
- Answering customer queries in HelpDesk in a timely manner
- Working with Sales persons as needed to assist in any post-sale issue that they require assistance with
- Working with Accounting on any issues that are discovered upon receipt of invoices
- Working with customers to provide the necessary contact information they need in the event they call with a warranty issue. Be sure to direct them to the appropriate contact, and if time permits follow up with a courtesy call.
- Performing other related duties as deemed necessary and appropriate
Skills & Competencies:
- The ability to use a personal computer and various micro soft office applications including Word and Excel, as well as navigate through a variety of websites
- Knowledge of modern office procedures and methods including telephone and email communications
- The ability to develop knowledge of and work with ERP software and applications
- The ability to work independently, establish and prioritize tasks, and proceed with objectives with minimal supervision
- The ability to handle and resolve recurring problems appropriately and professionally
Supervisory Responsibilities:
None
Working Conditions/Physical Demands:
- Typical office environment with adequate lighting and ventilation. Subject to variety of noise and temperature levels.
- Should be able to multi-task including answering the phone and looking up information on a computer, as well as work in a team atmosphere
- Have the disposition to cope with a variety of personalities including irate or irrational customers, as well as being capable of making rational independent decisions
- Physical requirements include sitting or standing for a long period of time, up to 8 hours
- Moderate dexterity to include use of keyboard, phone, hand/eye coordination
- May occasionally be required to work extra hours when it is necessary to complete work assignment
Senior Accountant
Reports to: Controller
Job type: Full-time
FSLA status: Exempt
Location: Boxborough, MA
The Senior Accountant maintains and controls the General Ledger accounts and business transactions of the organization, applying the Generally Accepted Accounting Principles (GAAP) that includes analytical work and thorough review of financial records.
Qualifications:
- 3-5 years of accounting experience (accounting operations and/or audit)
- A degree in Accounting or Finance
Duties and Responsibilities:
The major tasks and duties of the job include but are not limited to:
- Assisting the other accountants and staff with the day-to-day, monthly and year-end operations of the Accounting department
- Performing the processing and recording of accounts payable transactions and ensuring that all invoices and staff reimbursements are paid accurately and in accordance with policies and procedures
- Managing the processing of cash receipts, recording of revenue and receivables, and working closely with the Customer Service and Sales teams to ensure that revenues and receivables in Everest (current ERP system) are reconciled at any given time
- Playing an integral role in system migration from current ERP to future state ERP system
- Reviewing and processing AMEX expense reports and receipts submitted by cardholders on a monthly basis
- Performing the processing of monthly accruals, amortization of prepaid expenses, fixed assets depreciation, and recording of adjusting and reclassification journal entries, if necessary
- Assisting, preparing, and analyzing the monthly budget/forecast to actual variance reports
- Performing general accounts analysis and reconciliations, including bank statements, fixed assets, employer’s benefit costs, accruals, and prepaid expenses
- Assisting in the preparation of financial reports such as financial statements, budget performance, and interim financial reporting
Skills & Competencies:
- Monitor and collect data to assess accuracy and integrity; analyze data; ensure compliance with applicable standards (i.e. GAAP) and systems of internal control; interpret and evaluate results, prepare documentation; create financial reports and/or presentations
- Knowledge of Everest Accounting system is a plus but not required
- Strong organizational skills and the ability to prioritize workload in order to meet deadlines
- Excellent analytical and problem-solving skills
- Be able to demonstrate attention to details and good record-keeping
- Hands-on, detail-oriented tasks
- Team player who can collaborate with other teams in the organization
- High level of interpersonal skills with demonstrated poise, tact, and diplomacy
- Demonstrate a proficient level of professional skill and/or knowledge in accounting and keep current with developments and trends. Knowledge and ability to use applicable information technology and systems to meet work needs.
- Excellent communication skills - written and verbal - with the ability to clearly communicate issues to all levels of management
Supervisory Responsibilities:
None
Working Conditions/Physical Demands:
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- While performing the duties of this job, the employee is regularly required to talk or hear
- Frequent requirement to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
.
