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Job Opportunities

  • Sales Support Rep (Boxborough, MA)
  • Programmer/Web Geek (Boxborough, MA)
  • Programmer/Web Geek (Columbus, OH)

  • Sales Support Representative (Boxborough, MA)

    Are you looking to be part of an established, growing, fun, e-commerce company passionate about renewable energy products, services, and education? Are you passionate about renewable energy? Are you good at solving problems, reliable and enjoy creating solutions quickly for others? We are looking for someone just like you!

    altE is looking for a sales support representative to join our office in Boxborough, Massachusetts. We're searching for a person who enjoys helping customers from all over the world, and wants to become an active and essential voice in our team as we grow and improve both our service to our customers and the company itself.

    Responsibilities

    • Take incoming sales calls and emails for price quotations, purchases, order fulfillment questions, order changes, adjustments and cancellations from customers.
    • Data entry and tracking via CRM system.
    • Timely follow-ups with customers regarding outstanding order issues.
    • Gather information from various sources to build a "resolution" for customer.
    • Drive process improvements within the Customer Service department.
    • Place, track and close orders through the altE's order fulfillment system.
    • You will be a vital player in helping our team achieve and maintain support with customers in order to achieve the best possible service.

    What We Are Looking For

    A person who has these qualities:

    • Excellent ability to take any task and define it, organize it, plan it, and implement it through to completion
    • Drive to help others
    • Drive to work fast, multitask and see efforts to completion quickly
    • Computer Savvy
    • Passion for renewable energy a plus

    We also want someone who wants to help spread renewable energy and really appreciates our company values: "Be a Positive Influence", "Creating Open & Honest Communication", "Embrace and Drive Improvement", "Passion & Hard Work to Create Excellence", "Personal Accountability & Responsibility" and "Customer Driven".

    What We Provide!
    We provide a fun, fast paced work environment, with some of the best people you'll meet, who are also devoted to spreading the word about renewable energy. If that isn't enough, we also provide health insurance, dental, three weeks PTO, your birthday is your own holiday and the perk of buying everything we sell at cost for your own home. This position offers a salary plus quarterly profit goal sharing bonuses.

    What to Do Next
    Submit your application via our online form! Please put "Sales Support Position (MA)" as the Position Title in the form.


    Programmer/Web Geek (Boxborough, MA)

    Are you looking to be part of a small, fun, e-commerce company passionate about renewable energy products, services, and education? Do you love to play around in linux, do programming and web work? We are looking for someone just like you!

    AltE is looking for proactive, motivated programming/web/linux geek to grow our technical wizardry staff in our Boxborough, MA office.

    Duties vary from understanding, troubleshooting and evolving a mixture of Python and Django code, to performing basic linux administration, to helping out with Search Engine Optimization of a top Renewable Energy Company! We are looking for that person to help us continue our success!

    Required

    • (( SSH and ( Emacs or vi ) ) or sftp capable editor) experience
    • Knowledge of #!/usr/bin/python & <html></html> and ability to read <?= 'PHP' ?> & <script type=&rdquo;text/javascript&rdquo;></script>
    • Ability to do basic linux system administration
    • Excellent Computer Skills
    • Good Sense of Humor
    • Desire to be part of a great team
    • Ability to single-handedly tackle projects and make them your own

    Desired

    • Fluency in SSH and emacs, or editor that integrates well with remote code.
    • 1-5 years programming experience

    Compensation and Benefits

    • Salary (50-60K) + Quarterly Profit Sharing Bonus
    • Health and dental insurance
    • Take a day off on your birthday

    We also want someone who wants to help spread renewable energy and really appreciates our company values: "Be a Positive Influence", "Creating Open & Honest Communication", "Embrace and Drive Improvement", "Passion & Hard Work to Create Excellence", "Personal Accountability & Responsibility" and "Customer Driven".

    What We Provide!

    We provide a fun, fast paced work environment, with some of the best people you'll meet, who are also devoted to spreading the word about renewable energy. If that isn't enough, we also provide health insurance, dental, three weeks PTO, your birthday is your own holiday and the perk of buying everything we sell at cost for your own home. This position offers a salary plus quarterly profit goal sharing bonuses.

    What to Do Next

    Submit your application via our online form! Please put "Programmer/Web Geek (MA)" as the Position Title in the form.


    Programmer/Web Geek (Columbus, OH)

    Are you looking to be part of a small, fun, e-commerce company passionate about renewable energy products, services, and education? Do you love to play around in linux, do programming and web work? We are looking for someone just like you!

    AltE is looking for proactive, motivated programming/web/linux geek to grow our technical wizardry staff.

    Duties vary from understanding, troubleshooting and evolving a mixture of Python and Django code, to performing basic linux administration, to helping out with Search Engine Optimization of a top Renewable Energy Company! We are looking for that person to help us continue our success!

    Required

    • (( SSH and ( Emacs or vi ) ) or sftp capable editor) experience
    • Knowledge of #!/usr/bin/python & <html></html> and ability to read <?= 'PHP' ?> & <script type=&rdquo;text/javascript&rdquo;></script>
    • Ability to do basic linux system administration
    • Excellent Computer Skills
    • Good Sense of Humor
    • Desire to be part of a great team
    • Ability to single-handedly tackle projects and make them your own

    Desired

    • Fluency in SSH and emacs, or editor that integrates well with remote code.
    • 1-5 years programming experience
    • Ability to work remotely

    Compensation and Benefits

    • Salary (50-60K) + Quarterly Profit Sharing Bonus
    • Health and dental insurance
    • Take a day off on your birthday

    We also want someone who wants to help spread renewable energy and really appreciates our company values: "Be a Positive Influence", "Creating Open & Honest Communication", "Embrace and Drive Improvement", "Passion & Hard Work to Create Excellence", "Personal Accountability & Responsibility" and "Customer Driven".

    What We Provide!

    We provide a fun, fast paced work environment, with some of the best people you'll meet, who are also devoted to spreading the word about renewable energy. If that isn't enough, we also provide health insurance, dental, three weeks PTO, your birthday is your own holiday and the perk of buying everything we sell at cost for your own home. This position offers a salary plus quarterly profit goal sharing bonuses.

    What to Do Next

    Submit your application via our online form! Please put "Programmer/Web Geek (OH)" as the Position Title in the form.

     



    Customer Sales Representative (Boxborough, MA)

    Are you looking to be part of an established, growing, fun, e-commerce company passionate about renewable energy products, services, and education? Since 1999 altE Store has been servicing customers all over the globe to make renewable energy a reality in their homes and businesses. And now altE Store has an immediate position open for a full time Customer Support Representative.

    Responsibilities

    • Respond and resolve in/outbound customer service inquires and issues via telephone and email.
    • Follow-up with customers regarding outstanding order issues.
    • Gather information from various sources to build a "resolution" for customer
    • Drive process improvements within the Customer Service department.
    • Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.
    • Construct email responses for new customer issues.
    • Place, track and close orders through the altE's order fulfillment system.

    What We Are Looking For

    A person who has this experience and background:

    • Excellent customer/client communication experience and skills (phone/email/live chat)
    • 1+ years experience in customer service environment or equivalent work experience.
    • Experience in an e-commerce.
    • Minimum education level = Associates's degree.
    • Processing internet orders and familiarity with methods for detecting fraud a plus.

    A person who has these qualities:

    • Exceptional communication and interpersonal skills.
    • Ability to document accurate and concise case notes regarding customer interactions.
    • Resolution management skills: ability to effectively resolve issues with customers and vendors in a timely manner.
    • Excellent organizational skills and attention to detail: ability to prioritize demands and multi-task to compete daily objectives.
    • Willingness and desire to go the extra mile for altE customers.
    • Proficient in using Web browsers, Microsoft Word and Excel.
    • Desire to work in and adapt quickly to a fast-paced environment.
    • Upbeat attitude with willingness to grown and learn.
    • We also want someone who wants to help spread renewable energy and really appreciates our company values: "Be a Positive Influence", "Honesty & Integrity", "Respect & Kindness for Others", "Fun & Rewarding", "Responsibility" and "Continuous Improvement".

    What We Provide!
    We provide a fun, fast paced work environment, with some of the best people you'll meet, who are also devoted to spreading the word about renewable energy. If that isn't enough, we also provide health insurance, dental, three weeks PTO, your birthday is your own holiday and the perk of buying everything we sell at cost for your own home. This position offers a salary plus profit-sharing bonuses after profitable quarters. Get the picture? You join our team, help us serve our customers better and become more profitable, we all reap the rewards!

    What to Do Next
    Submit your application via our online form! Please put "Customer Service Rep" as the Position Title in the form.

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