Job Opportunities
Connect with us on the altE Store LinkedIn
page for the latest on altE Store careers.
Warehouse Associate,
Full-Time and Part-Time
Boxborough, MA
Are you looking to be part of an established, growing, fun,
e-commerce company passionate about renewable energy products,
services, and education? Are you mechanically inclined? Are you good at
solving problems and enjoy making practical solutions happen to them
fast? We are looking for someone just like you!
AltE is looking for full-time and part-time warehouse associates to join our
warehouse in Boxborough, Massachusetts. As a warehouse associate you
will be responsible for receiving, storing, and distributing inventory,
orders processing, shipping, receiving, quality control support,
cleaning and maintenance of warehouse.
Responsibilities
Order Fulfillment: Pick and pack orders, put away
returns, process bulk orders, sort, consolidate products, package,
shrink wrap product, sticker and de-sticker product, returns, receive
and sort inbound
Returns: Receive and sort inbound returns, load
heavy boxes onto the returns lines, wrap, weigh and put away pallets
Shipping & Receiving: Prepare skids for
shipping, assist on shipping and re-forwarding lines, load trucks,
labeling and taping cartons, inspect for damage and acknowledge on
delivery receipt incoming deliveries, transport incoming and outgoing
shipments to and from the loading dock using the freight elevators,
assist customers as they arrive for customer pick-ups, including
transporting product to the dock.
Inventory Control: Support physical inventory and
cycle counts as required and communicate inventory discrepancies to
supervisor as discovered, unpack, inspect, count and ensure accuracy
according to packing slips, label product using item codes obtained
from order processing software and stock PO's and store all incoming
product in appropriate locations, notify buyer immediately of any
concealed damage that is discovered during the unpacking process,
communicate with buyer any product discrepancies that are discovered
during the receiving process including incorrect product shipped and
any overages or shortages.
Other: Cleans and maintains building facilities,
moving material throughout , building/sorting shipments,
assisting staff as required.
Mininum Requirements
- Education: High School Degree or equivalent certification.
- Basic knowledge of simple math concepts.
- Good depth perception
- Valid drivers license
- Basic knowledge of use and operations of motorized merchandise
movement equipment.
- Ability to meet physical requirements including: a variety of
standing, sitting and walking throughout the day; repeated twisting at
the torso while lifting and pulling inventory from shelves; regular
lifting of up to 20 pounds and occasional lifting of up to 70 pounds,
occasional climbing of ladders; usage of pallet jacks.
- Must be 18 years or older
What to Do Next
Submit your application by our online form! Please put "Warehouse
Associate " in the Position Title in the form.
-->
Customer Sales Representative
(Boxborough, MA)
Are you looking to be part of an established, growing, fun,
e-commerce company passionate about renewable energy products,
services, and education? Since 1999 altE Store has been servicing
customers all over the globe to make renewable energy a reality in
their homes and businesses. And now altE Store has an immediate
position open for a full time Customer Support Representative.
Responsibilities
- Respond and resolve in/outbound customer service inquires and
issues via telephone and email.
- Follow-up with customers regarding outstanding order issues.
- Gather information from various sources to build a "resolution"
for customer
- Drive process improvements within the Customer Service
department.
- Identify and recommend merchandising, site usability and policy
improvements, based on customer feedback.
- Construct email responses for new customer issues.
- Place, track and close orders through the altE's order
fulfillment system.
What We Are Looking For
A person who has this experience and background:
- Excellent customer/client communication experience and skills
(phone/email/live chat)
- 1+ years experience in customer service environment or equivalent
work experience.
- Experience in an e-commerce.
- Minimum education level = Associates's degree.
- Processing internet orders and familiarity with methods for
detecting fraud a plus.
A person who has these qualities:
- Exceptional communication and interpersonal skills.
- Ability to document accurate and concise case notes regarding
customer interactions.
- Resolution management skills: ability to effectively resolve
issues with customers and vendors in a timely manner.
- Excellent organizational skills and attention to detail: ability
to prioritize demands and multi-task to compete daily objectives.
- Willingness and desire to go the extra mile for altE customers.
- Proficient in using Web browsers, Microsoft Word and Excel.
- Desire to work in and adapt quickly to a fast-paced environment.
- Upbeat attitude with willingness to grown and learn.
- We also want someone who wants to help spread renewable energy
and really appreciates our company values: "Be a Positive Influence",
"Honesty & Integrity", "Respect & Kindness for Others", "Fun
& Rewarding", "Responsibility" and "Continuous Improvement".
What We Provide!
We provide a fun, fast paced work environment, with some of the best
people you'll meet, who are also devoted to spreading the word about
renewable energy. If that isn't enough, we also provide health
insurance, dental, three weeks PTO, your birthday is your own holiday
and the perk of buying everything we sell at cost for your own home.
This position offers a salary plus profit-sharing bonuses after
profitable quarters. Get the picture? You join our team, help us serve
our customers better and become more profitable, we all reap the
rewards!
What to Do Next
Submit your application via our online form!
Please put "Customer Service Rep" as the Position Title in the form.
