Job Opportunities

Customer Sales Representative (Boxborough, MA)

Are you looking to be part of an established, growing, fun, e-commerce company passionate about renewable energy products, services, and education? Since 1999 altE Store has been servicing customers all over the globe to make renewable energy a reality in their homes and businesses. And now altE Store has an immediate position open for a full time Customer Support Representative.

Responsibilities

• Respond and resolve in/outbound customer service inquires and issues via telephone and email.
  
• Follow-up with customers regarding outstanding order issues.
  
• Gather information from various sources to build a "resolution" for customer
  
• Drive process improvements within the Customer Service department.
  
• Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.
  
• Construct email responses for new customer issues.
  
• Place, track and close orders through the altE's order fulfillment system.
  

What We Are Looking For

A person who has this experience and background:

• Excellent customer/client communication experience and skills (phone/email/live chat)
  
• 1+ years experience in customer service environment or equivalent work experience.
  
• Experience in an e-commerce.
  
• Minimum education level = Associates's degree.
  
• Processing internet orders and familiarity with methods for detecting fraud a plus.
  

A person who has these qualities:

• Exceptional communication and interpersonal skills.
  
• Ability to document accurate and concise case notes regarding customer interactions.
  
• Resolution management skills: ability to effectively resolve issues with customers and vendors in a timely manner.
  
• Excellent organizational skills and attention to detail: ability to prioritize demands and multi-task to compete daily objectives.
  
• Willingness and desire to go the extra mile for altE customers.
  
• Proficient in using Web browsers, Microsoft Word and Excel.
  
• Desire to work in and adapt quickly to a fast-paced environment.
  
• Upbeat attitude with willingness to grown and learn.
  
• We also want someone who wants to help spread renewable energy and really appreciates our company values: "Be a Positive Influence", "Honesty & Integrity", "Respect & Kindness for Others", "Fun & Rewarding", "Responsibility" and "Continuous Improvement".
  

What We Provide!
We provide a fun, fast paced work environment, with some of the best people you'll meet, who are also devoted to spreading the word about renewable energy. If that isn't enough, we also provide health insurance, dental, three weeks PTO, your birthday is your own holiday and the perk of buying everything we sell at cost for your own home. This position offers a salary plus profit-sharing bonuses after profitable quarters. Get the picture? You join our team, help us serve our customers better and become more profitable, we all reap the rewards!

What to Do Next
Submit your application via our online form! Please put "Customer Service Rep" as the Position Title in the form.