- Sales Support Rep (Boxborough, MA)
- Customer Sales Representative (Boxborough, MA)
Solar Sales Support
Representative (Boxborough, MA)
Are you looking to be part of an established, growing, fun, e-commerce, solar
company passionate about renewable energy products, services, and education?
Are you passionate about renewable energy? Are you good at solving problems,
reliable and enjoy creating solutions quickly for others? We are looking for
someone just like you!
altE is looking for a solar sales support representative to join our office in Boxborough,
Massachusetts. We're searching for a person who enjoys helping customers from
all over the world, and wants to become an active and essential voice in our
team as we grow and improve both our service to our customers and the company
itself.
Responsibilities
- Take incoming sales calls and emails for price quotations, purchases, order
fulfillment questions, order changes, adjustments and cancellations from customers.
- Data entry and tracking via CRM system.
- Timely follow-ups with customers regarding outstanding order issues.
- Gather information from various sources to build a "resolution"
for customer.
- Drive process improvements within the Customer Service department.
- Place, track and close orders through the altE's order fulfillment system.
- You will be a vital player in helping our team achieve and maintain support
with customers in order to achieve the best possible service.
What We Are Looking For
A person who has these qualities:
- Excellent ability to take any task and define it, organize it, plan it,
and implement it through to completion
- Drive to help others
- Drive to work fast, multitask and see efforts to completion quickly
- Computer Savvy
- Passion for renewable energy a plus
We also want someone who wants to help spread renewable energy and really
appreciates our company values: "Be a Positive Influence", "Creating
Open & Honest Communication", "Embrace and Drive Improvement",
"Passion & Hard Work to Create Excellence", "Personal Accountability
& Responsibility" and "Customer Driven".
What We Provide!
We provide a fun, fast paced work environment, with some of the best people
you'll meet, who are also devoted to spreading the word about renewable energy.
If that isn't enough, we also provide health insurance, dental, three weeks
PTO, your birthday is your own holiday and the perk of buying everything we
sell at cost for your own home. This position offers a salary plus quarterly
profit goal sharing bonuses.
What to Do Next
Submit your application via our online form! Please
put "Sales Support Position (MA)" as the Position Title in the form.
Customer Sales Representative
(Boxborough, MA)
Are you looking to be part of an established, growing, fun,
e-commerce company passionate about renewable energy products,
services, and education? Since 1999 altE Store has been servicing
customers all over the globe to make renewable energy a reality in
their homes and businesses. And now altE Store has an immediate
position open for a full time Customer Support Representative.
Responsibilities
- Respond and resolve in/outbound customer service inquires and issues
via telephone and email.
- Follow-up with customers regarding outstanding order issues.
- Gather information from various sources to build a "resolution" for customer
- Drive process improvements within the Customer Service department.
- Identify and recommend merchandising, site usability and policy improvements,
based on customer feedback.
- Construct email responses for new customer issues.
- Place, track and close orders through the altE's order fulfillment system.
What We Are Looking For
A person who has this experience and background:
- Excellent customer/client communication experience and skills (phone/email/live
chat)
- 1+ years experience in customer service environment or equivalent work
experience.
- Experience in an e-commerce.
- Minimum education level = Associates's degree.
- Processing internet orders and familiarity with methods for detecting
fraud a plus.
A person who has these qualities:
- Exceptional communication and interpersonal skills.
- Ability to document accurate and concise case notes regarding customer
interactions.
- Resolution management skills: ability to effectively resolve issues with
customers and vendors in a timely manner.
- Excellent organizational skills and attention to detail: ability to prioritize
demands and multi-task to compete daily objectives.
- Willingness and desire to go the extra mile for altE customers.
- Proficient in using Web browsers, Microsoft Word and Excel.
- Desire to work in and adapt quickly to a fast-paced environment.
- Upbeat attitude with willingness to grown and learn.
- We also want someone who wants to help spread renewable energy and really
appreciates our company values: "Be a Positive Influence", "Honesty &
Integrity", "Respect & Kindness for Others", "Fun & Rewarding",
"Responsibility" and "Continuous Improvement".
What We Provide!
We provide a fun, fast paced work environment, with some of the best
people you'll meet, who are also devoted to spreading the word about
renewable energy. If that isn't enough, we also provide health
insurance, dental, three weeks PTO, your birthday is your own holiday
and the perk of buying everything we sell at cost for your own home.
This position offers a salary plus profit-sharing bonuses after
profitable quarters. Get the picture? You join our team, help us serve
our customers better and become more profitable, we all reap the
rewards!
What to Do Next
Submit your application via our online form!
Please put "Customer Sales Rep" as the Position Title in the form.
