Technical support

1 Hour of Expert Solar Technical Support

Get one hour of personalized help with equipment selection, system questions, commissioning, or troubleshooting. Purchase your session, then use the scheduling link provided after checkout to choose an appointment.

Price
$99.00
Duration
One hour
Format
Scheduled online consultation

$99.00

Pay at checkout, then choose your appointment with the scheduling link provided after checkout.

How booking works

1. Purchase your session at checkout.

2. Use the scheduling link provided after checkout to choose an appointment.

3. Meet your technician online at the scheduled time.

What the session covers

A one-hour scheduled online consultation with Schwa, altE and GigaWatt's in-house technical support specialist. Schwa has hands-on experience with OutBack, MidNite, Magnum and related off-grid and battery-based systems, and also helps with broader residential solar questions. Other equipment can often be discussed if you bring its documentation.

  • Equipment selection: choosing components that work together, including design review before you order or partway through an install
  • System questions: design details, sizing and installation sequencing
  • Commissioning: settings and start-up steps for equipment you have installed
  • Troubleshooting: faults and error codes on an existing solar and battery system

The session is screen-share friendly, so you can walk through diagrams, settings and photos together.

What to prepare

  • Your questions, most important first
  • System details: serial numbers, a one-line diagram, error codes, and photos or videos
  • Manuals for the equipment you want to discuss, especially brands other than OutBack, MidNite and Magnum
  • Your altE order number, if the session is about equipment you bought from us

Good to know

  • This is advisory support. It does not replace licensed electrical work, engineering stamps, or a manufacturer's warranty or RMA process.
  • You don't need a support session for questions about an existing order, billing, returns or warranty administration. Contact us in writing instead.

Changing or cancelling a session

For questions about an existing order or booking, use the Help & contact form.