Contact Us

Sales Business Hours
Our Sales line is available from 9AM to 7PM Eastern Time, Monday through Friday at toll free 1(877) 878 - 4060 or 1(978) 562-5858. Our website, is available to you 24 hours a day, 7 days a week, 365 days a year for your shopping convenience. Our fax line is available 24 hours per day at 1(978) 562-5854.

For pre-sales related questions such as product pricing, availability and large order discounts, please email us or call one of our sales folks at 1(877)878-4060 from 9AM to 7PM Eastern Time, Monday through Friday.

Our direct line at our Costa Rican office is +506 297 14 04.

By Email:
Order tracking
Orders you have placed (Reviewing an order, tracking a shipment) can be tracked by emailing our customer support team.

Non-Technical Questions
If you have any questions about our prices, policies, or procedures, you can send a message to our support team.

Technical Support
Our Technical Support department will make every effort to respond to your message within one business day. However, if you have not already done so, please take a moment to look for your answer within our How-To area. There you can find answers answers to most of your questions regarding a variety of renewable technologies.

Also try posting your question or comment on our AltE Forum. Our forum is reviewed by our staff and hundreds of renewable energy enthusiasts daily.

If you can't find the answers to your questions there, please email an RE specialist - we are here to help!

Orders via web
If you have any questions about our prices, policies, or procedures, we recommend you to contact us by email as well.

Suggestion
If you have any suggestions about improving our Online shop, please email marketing.

Marketing
For questions related to press releases, advertising, speaking opportunities, and general questions about AltE please write to marketing.

Returns/RMAs
When requesting a return, please first read over our return policy (see the link above for 'Help') and if appropriate request an RMA number by calling us at 1(877)878-4060 or writing an email to our RMA department.

Administrative Mailing Location
For mailing payments or other correspondence, you can write us at:

AltE
43 Broad Street, Suite A408
Hudson, MA 01749
USA

Please note, this is an administrative office only. All sales are through the AltE web store or via the sales phone line. This location will not necessarily receive returns. Returns must be coordinated with our sales staff. Depending on the product returns must be shipped back to varying locations.

Office Locations

United States of America
Hudson, Massachusetts
Customers may come to our office for sales consultation and we're excited to meet and work with you, but we do need you to understand that both our Ohio and Massachusetts locations are an administrative offices.

This means we don't stock the products here - we are a web store after all!

There is some demonstration equipment, but we warehouse most of our products up in New Hampshire. So if you'd like to come by, please set up an appointment rather than dropping by on the spur of the moment.

Occasionally customers want to come by to pick up their products locally at our office or plan on attending one of our seminars. Below are instructions on how to come our office. Normal office hours for receiving customers is between 9AM and 5PM ET.

From 495: Take Exit 25A onto Hudson Street. Go about a mile to the 2nd set of stop lights and take a left onto Route 85. Take your first right onto Broad Street. Follow Broad Street for about 3/4 of a mile. On the left hand side after you cross a small bridge you should see a large brick building, known as the Hudson Mills Building at 43 Broad Street. Park in the front and take the main lobby elevator to the 4th floor. Our office is on the far Southeast side of the building. Follow the signs to find your way.

Columbus, Ohio
4700 Reed Road
Columbus, OH 43220

Costa Rica
Tíbás, San Jose
Llorente de Tibás del salón de baile la pista 600 metes norte y 25 metes oeste residencial Marfil, Edificio ABC, #24.

Numero Telefonico en Costa Rica: +506 297 14 04

Soporte en Español

Servicios y horario de atención:
Para su conveniencia, nuestra página de internet se encuentra disponible las 24 horas del día, 7 días de la semana, los 365 días del año.

• Nuestro horario de oficina es de 9:30 AM hasta los 6 PM tiempo del este, de lunes a viernes.

El Departamento de Atención en Español le ofrece asesoría en ventas y soporte técnico por medio de los siguientes medios:

• Linea gratuita en Estados Unidos:
  1(877)878-4060 o 1(978)562-5858 opción 4 (De 9:30am a 6pm tiempo del este)
• Llamadas fuera de Estados Unidos:
  +1(978) 562-5858 opción 4 (De 9:30 AM a 6 PM tiempo del este)
• Llamadas dentro de Costa Rica:
  297-14 04
• Fax: 1(978)562-5854
• Soporte en linea: haga un clic aquí
• Correo Electronico:
  • ventas altenergystore.com (Cotizaciones)
  • soporte altenergystore.com (Soporte técnico
  • ayuda altenergystore.com (Ayuda post venta)

Ofrecemos precios espaciales a mayoristas en todo el mundo