By Phone
Customer Care Business Hours
Customer service is available at toll free +1(877) 878-4060 or direct +1(978) 562-5858 from 9am to 6PM Eastern Time, Monday through Friday.
Sales Business Hours
Our Sales line is available from 9AM to 7PM Eastern Time, Monday through Friday at toll free 1(877) 878 - 4060 or 1(978) 562-5858. Our website, is available to you 24 hours a day, 7 days a week, 365 days a year for your shopping convenience. Our fax line is available 24 hours per day at 1(978) 562-5854.
For pre-sales related questions such as product pricing, availability and large order discounts, please use our online contact form or call one of our sales folks at 1(877)878-4060 from 8:30AM to 7PM Eastern Time, Monday through Friday.
By Email/Online Form:
Order tracking
Orders you have placed (reviewing an order, tracking a shipment) can be tracked by contacting our customer support team online.
Non-Technical Questions
If you have any questions about our prices, policies, or procedures, you can send a message to our customer service team.
Technical Support
Our Technical Support department will make every effort to respond to your message within one business day. However, if you have not already done so, please take a moment to look for your answer within our How-To area and our KnowledgeBase. There you can find answers answers to most of your questions regarding a variety of renewable technologies.
Also try posting your question or comment on our altE Forum. Our forum is reviewed by our staff and hundreds of renewable energy enthusiasts daily.
If you can't find the answers to your questions there, please use our online contact form to communicated with an RE specialist.
Orders via web
If you have any questions about our prices, policies, or procedures, we recommend you to contact us through our online form.
Suggestions
If you have any suggestions about improving our Online Store, please contact our marketing department through our online form.
Marketing
For questions related to press releases, advertising, speaking opportunities, and general questions about AltE please write to marketing team using our online form.
Returns/RMAs
When requesting a return, please first read over our return policy (see the link above for 'Help') and if appropriate request an RMA number by calling us at +1(877)878-4060 or by contacting our RMA department through its online form.
Administrative Mailing Location
For mailing payments or other correspondence, you can write us at:
AltE
43 Broad Street, Suite A408
Hudson, MA 01749-2556
USA
Please note, this is an administrative office only. All sales are through the AltE web store or via the sales phone line. This location will not necessarily receive returns. Returns must be coordinated with our sales staff. Depending on the product returns must be shipped back to varying locations.
Office Locations
Hudson, Massachusetts
Customers may come to our office for sales consultation and we're excited to meet and work with you, but we do need you to understand that both our Ohio and Massachusetts locations are an administrative offices.
If you'd like to come by, please set up an appointment so that one of our technical sales representatives can be available to meet with you.
Occasionally customers want to come by to pick up their products locally at our office or plan on attending one of our training seminars. Below are instructions on how to come our office. Normal office hours for receiving customers is between 9AM and 5PM ET.
From 495: Take Exit 25A onto Hudson Street. Go about a mile to the 2nd set of stop lights and take a left onto Route 85. Take your first right onto Broad Street. Follow Broad Street for about 3/4 of a mile. On the left hand side after you cross a small bridge you should see a large brick building, known as the Hudson Mills Building at 43 Broad Street. Park in the front and take the main lobby elevator to the 4th floor. Our office is on the far Southeast side of the building. Follow the signs to find your way.
Columbus, Ohio
1200 Old Henderson Rd
Columbus, OH 43220
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