Contact Us


Four Easy Ways to Communicate with altE

Online/Email
Telephone/Fax
Snail Mail
Facebook
Twitter

Toll Free: 1(877) 878-4060
Outside US: +1(978) 562-5858
Fax: +1(978) 263-7081

Phone Sales Hours:
9 AM - 6PM ET, Monday-Friday

altE
330 Codman Hill Road
Boxborough, MA 01719
USA


Hours of Operation | Contacting Us By Phone | Contacting Us by Email
Office & Warehouse Locations | Picking Up Your Order at Our Warehouse


Hours of Operation


Phone Sales: Mon - Fri, 9AM - 6PM Eastern Time
Customer Service: Mon - Fri, 9AM - 6PM Eastern Time
Walk-Ins to Meet with Sales: Mon - Fri, 9AM - 5PM Eastern Time
Warehouse Pick-Ups: Mon - Fri, 9:30AM* - 6PM** Eastern Time

* If you schedule a pick-up before noon the previous day with our warehouse supervisor (ext 301), you can come by as early as 9:30AM.

** 5:30PM is the cut-off time for heavy items that need to palletized.
 

Hours of Operation | Contacting Us By Phone | Contacting Us by Email
Office & Warehouse Locations | Picking Up Your Order at Our Warehouse


Contacting Us By Phone

Customer Service Hours

Customer service is available at toll free +1(877) 878-4060 or direct +1(978) 562-5858 from 9AM to 6PM Eastern Time, Monday through Friday.

Sales Business Hours

Our Sales line is available from 9AM to 6PM Eastern Time, Monday through Friday at toll free 1(877) 878 - 4060 or 1(978) 562-5858.

Fax

Our fax line is available 24 hours per day at 1(978) 263-7081.

For pre-sales related questions such as product pricing, availability and large order discounts, please use our online contact form or call one of our sales folks at 1(877)878-4060 from 9AM to 6PM Eastern Time, Monday through Friday.

Contacting Us By Email/Online Form

Order tracking

Orders you have placed (reviewing an order, tracking a shipment) can be tracked by contacting our customer support team online.

Non-Technical Questions

If you have any questions about our prices, policies, or procedures, you can send a message to our customer service team.

Technical Support

Our Technical Support department will make every effort to respond to your message within one business day. However, if you have not already done so, please take a moment to look for your answer within our How-To area and our KnowledgeBase. There you can find answers answers to most of your questions regarding a variety of renewable technologies.

Also try posting your question or comment on our altE Forum. Our forum is reviewed by our staff and hundreds of renewable energy enthusiasts daily.

If you can't find the answers to your questions there, please use our online contact form to communicated with an RE specialist.

Orders via web

If you have any questions about our prices, policies, or procedures, we recommend you to contact us through our online form.

Suggestions

If you have any suggestions about improving our Online Store, please contact our marketing department through our online form.

Marketing

For questions related to press releases, advertising, speaking opportunities, and general questions about AltE please write to marketing team using our online form.

Returns/RMAs

When requesting a return, please first read over our return policy and if appropriate request an RMA number by calling us at +1(877) 878-4060 or by contacting our RMA department through its online form.

Returns must be coordinated with our customer service staff ahead of time. Depending on the product returns may need to be shipped back to varying locations.

 


Hours of Operation | Contacting Us By Phone | Contacting Us by Email
Office & Warehouse Locations | Picking Up Your Order at Our Warehouse


 

Office & Warehouse Locations

 

Headquarters

Headquarters Address:

altE
330 Codman Hill Road
Boxborough, MA 01719
USA

If you'd like to come by our headquarters location to talk in person with our sales team, please call in advance and set up an appointment with us between 9AM and 5PM ET so that one of our technical sales representatives can be available to meet with you.

Below is a map and instructions on how to drive to our headquarters (and warehouse). Normal office hours for receiving customers is between 9AM and 5PM ET. If you are picking up an order at our warehouse, please see the section below.

 

From 495: Take Exit 28 for MA-111 toward Boxboro/Harvard. Go about a 0.2 miles to the 2nd set of stop lights and take a left onto Codman Hill Road. 330 Codman Hill Road will be on the left.

 

Warehouse

Warehouse Address:

altE
330 Codman Hill Road
Boxborough, MA 01719

Below is a map and instructions on how to drive to our warehouse location. Normal warehouse hours for receiving customers is between 9AM and 6PM ET. If you are picking up an order at our warehouse, please read the section below.

 

From 495: Take Exit 28 for MA-111 toward Boxboro/Harvard. Go about a 0.2 miles to the 2nd set of stop lights and take a left onto Codman Hill Road. 330 Codman Hill Road will be on the left.

If you are picking up products that require a pallet jack or forklift our warehouse personnel will give you instructions on where to pull your vehicle up to around back.

 


Hours of Operation | Contacting Us By Phone | Contacting Us by Email
Office & Warehouse Locations | Picking Up Your Order at Our Warehouse


 

Picking Up Orders at Our Warehouse

If you would prefer to come on by and pick up your order at our warehouse we would be happy to attend to you.

Because our guys in the warehouse are so busy getting out daily shipments and bringing in new products and we want to ensure your order is ready when you arrive, we simply ask that you take into consideration the following before arriving:

  • Hours for Pickups: 9:30AM - 6PM EST

  • Schedule a Pickup Time with our Warehouse. We'll Need Some Time to Prepare Your Order:
    • If you place your order on our website, simply put into the sales order notes during checkout the time you will pickup your order (after 24 hours) during our times of operation.
    • If you place your order online, your order will generally be ready for pickup after 24 hours.
    • If you place your over the phone with a sales rep, they will work with you to coordinate the time for a pickup. Your order will generally be ready for pickup after 24 hours.
    • If your order needs to be picked up more urgently, we ask that you call in and speak with one of our sales reps.

Below is a map and instructions on how to drive to our warehouse:

Warehouse Address:

altE
330 Codman Hill Road
Boxborough, MA 01719

From 495: Take Exit 28 for MA-111 toward Boxboro/Harvard. Go about a 0.2 miles to the 2nd set of stop lights and take a left onto Codman Hill Road. 330 Codman Hill Road will be on the left.

If you are picking up products that require a pallet jack or forklift our warehouse personnel will give you instructions on where to pull your vehicle up to around back.


Hours of Operation | Contacting Us By Phone | Contacting Us by Email
Office & Warehouse Locations | Picking Up Your Order at Our Warehouse


 

 

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