#3 - Renewable Energy > Technical Discussion: Other > Freetricity.com
Since I am interested in alternative energy sources, I looked into freetricity.com. I called them and the salesman I spoke to said that there were 70,000 units out there and that the only returns they have had are 'upgrades because they saw how good the unit worked. He said that he himself has 3 units running and as a result has reduced his $380 electric bill by 90%(California). He also said that there was a switch that you could have an electrician install (extra $400) so that your house will use the ed2 power when available and revert to the original source when it's not available. When I asked why the link to the BBB on his website did not work, he said that he wasn't sure what happened, but he gave me the info so I could lookup the info for myself. I did exactly that and found some negative info out there (was this the reason why the link was removed). I then send the below email and have not had any response since. I googled freetricity.com to see what honest feedback was out there (surely if it was a great product, people would write about it), but I am disappointed to say I ended up here instead. When I asked the salesman why there were no testimonials with electric bill proof, he said that 'testimonials are all fake'. I want to believe that the product works, but my interaction and reading the other thread leave me with a negative feeling. Is it just a case of freetricity.com just not being customer-service saavy or are they acting that way because the product doesnt work. The recommendation made by them to the other guy 'to buy and try' on the other thread made no sense to me. Why should be buy and try when there is the potential to be 'out' the money if it doesnt work. A much better response would have been for him to give it to an independent source like consumer reports or something (or someone from this site)
That is what should be done to see if this is in fact a diamond in the rough.
Hello, I have some additional questions:
-I looked up your company on BBB.org as your recommended. Please elaborate on why the 3 complaints were filed under 'Agreeing to perform according to their contract'. What was the specific issue there? Would you mind emailing me a copy of the actual contract terms so I could see it before I buy? Also, the other complaint about 'Refuse to adjust, relying on terms of agreement', what was the situation there?
-In regards to how the product performs, is there a possibility of surges damaging equipment? What guaranteed protection do you provide if this should happen?
-What are some things I should know about before buying your product in terms of what I should expect? What are the drawbacks to its functioning? I know you said one was that if there is not enough electricity being generated that I would have to revert back to the old power source. Is there a way to position the unit so that this does not happen?
- What are the stipulations of your guarantee?
- Is there any benefit to buying more than 1 unit?
I just want to be sure of what I am getting into because I bought the XPower and it does not work for me ($500 down the drain). What did work is eliminating the use of my dryer and getting all CFL bulbs.