I am away from my off-grid cabin for extended periods of time and depend on the Mate3 Ethernet/Internet connection to monitor the health of my system while offsite. The Mate3 has been plagued with Ethernet connection issues since Optics Re was introduced three years ago. Recently, OutBack Support told me the new Mate3-S would fix the Ethernet Connection problem. I purchased the new Mate3-S from altE, at my expense, and tested it for over a Month. It "did not" fix the Ethernet Connection problem for me. The new Mate3-S Optics RE "Port" will not connect! The Mate3-S Port soft key shows the Optics RE Port to be in a permanent state of "Connecting" and never advances to the state of "Connected". I reported this problem to the Alpha Technologies Software VP, David LeBow, on September 28, 2017. After submitting two follow up requests for an update, I have yet to receive a response from Mr. LeBow. I have since reported the Mate3-S Ethernet/Optics RE Port Connection issue to the Alpha Technologies CEO, Fred Kaiser - still "no response"! Alpha Technologies is responsible for the Optics RE Software while OutBack Technologies is responsible for the Mate3 and Mate3-S Software. I would suggest that anyone considering purchasing the new Mate3-S to first spend a couple "hours" reading the "five pages" of the OutBack User Forum Topic "Mate 3 Cannot Recover from Ethernet Outage" at the link below:
Owner of two OutBack RE systems
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