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KiloVault Lithium Solar Battery

Written January 20, 2022

Poor customer service

Bought 2 new 12V HLX+ 300AH batteries. Within a month my inverter would randomly shut off like someone tripped a breaker. Batteries were charged fully and both match voltage and SOC. Changed out Inverter, cables, made sure settings were to spec. Told the batteries were not balanced. Bought a Kilovault battery balancer and still the same. Response from AltE "waiting on engineers to replicate issue". 100% its the BMS on one of the batteries. Spent $5k on batteries and other crap to have power shutoff every night due to a bad battery and wait for them to "replicate". Wish I went with another brand!

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