Store

Payment Options

Domestic Payment Options

  For all orders shipped to the United States, US Territories, Canada and Puerto Rico, the following payment methods are accepted:

  • Visa, MasterCard, American Express, Discover (We do not accept credit cards that have an international billing address)
  • Money Order
  • Bank Wire Transfer
  • Check
  • PayPal*
  • Cash (if you're picking up an item in person, please do not mail cash)

For payment by credit card, we must be able to verify the shipping address with your credit card company. If you are shipping to an address different from your credit card billing address, please contact your credit card company and provide them with that alternate ship-to address. 

Visa and MasterCard provide free services to enhance security for online purchases. You can sign up for "Verified by Visa" or "MasterCard SecureCode." These programs offer a simple and secure way to protect your online transactions. Once enrolled, you have a private code (PIN), known only to you and your bank, that you enter at the time of your online purchase. Your use of this code will allow us to ship your order to an address not registered with your credit card company and will provide added transaction security. Please note that these PIN-based security systems may not be available in all countries.

If you are not using "Verified by Visa" or "MasterCard SecureCode," and if we are unable to verify the ship-to address, you will have to pay by another method, such as wire transfer ($30.00 fee), Amazon Payments or by PayPal*.

*We can accept PayPal payments only if the shipping address is a confirmed address. This designation is not the same as "Verified" or "Premier" account status. Confirmed address designation is not available in all countries. Please visit PayPal's website for more information.

For checks and money orders:

Please send payments to:

AltE
330 Codman Hill Road
Boxborough, MA 01719
USA


Please include the order number on the check when sending your payment. If you need any help, contact our customer service department.

Personal or business checks and money orders will take seven (7) to ten (10) business days from the date of deposit to clear. Please keep this in mind when placing your order as your order will not be processed until the check is cleared.

If you wish to send a bank wire transfer, please select wire as your payment option, and you will be emailed bank wire transfer instructions. Please note that we charge a $30.00 fee for accepting bank wire transfers.


International Payment Options

If you are shipping to any country other than those listed above, then the following payment options are available:

  • Visa or MasterCard, using PIN-based security (see below)
  • Bank Wire Transfer
  • Amazon Payments
  • PayPal*

For all international orders, you must use "Verified by Visa" or "MasterCard SecureCode." You can sign up for these free services online. We also must be able to verify the name and address of the card holder. You will also need to have the ship-to address registered with your credit card company. If you are using a U.S. freight forwarder, their address must also be registered with your credit card company. You may also be asked to provide us with the issuing bank phone number for your credit card. If the credit card company is unwilling to verify name and address, you will have to pay with another method.

If you wish to send a bank wire transfer, please select wire as your payment option, and you will be emailed bank wire transfer instructions. Please note that we charge a US$30.00 fee for accepting wire transfers.

*We can accept PayPal payments only if the shipping address is a Confirmed address. This designation is not the same as "Verified" or "Premier" account status. Confirmed address designation is not available in all countries. Please visit PayPal's website for more information.

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