How do I return my product?
Merchandise purchased through AltE may be returned within 30 days of receipt for a refund or a credit towards your account only if in new and unopened/unused condition. A 15% restocking fee will be charged for all returns. Trackers, mounts and certain other special order items are generally not returnable. Shipping charges will not be refunded, unless an error was made by AltE in shipping. Before returning an item, you must have an RMA number. Please login, call or email us to get an RMA #.
When returning any item, please include the packaging slip and the RMA number. Items must be returned in original packaging and in resalable condition, or additional replacement charges will apply.
Returns for refurbished equipment will not be accepted and should be processed through the manufacturer directly. Most refurbished equipment carry a manufacturer's warranty.
For Credit Card Orders:
Your credit card will be credited the amount of the purchase, less shipping charges, within 1-2 weeks of receipt of the returned merchandise.
For Orders Paid by Check:
A refund check will be sent to the billing address for the amount of the purchase, less shipping charges, within 1-2 weeks of receipt of the returned merchandise.
The value and cost of replacing any items missing (e.g. parts, manuals, etc.) will be deducted from the refund.
When returning merchandise we recommend using UPS or insured Parcel Post for your protection. Please also insure the merchandise during shipping. AltE will not accept damaged merchandise for return.
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